- Report: #456471
Complaint Review: Acaipure Central Coast Nutraceuticals Fit-Fac.com SelfHelpff.com - Largo Internet
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Author Confirmed
Why?
Acaipure Central Coast Nutraceuticals Fit-Fac.com SelfHelpff.com
12399 Belcher Road S Largo, 33773 Internet, U.S.A.
Phone:
888-692 8352
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AcaipureAcaipure, Central Coast Nutraceuticals, Fit-Fac.com, SelfHelpff.com Alternative Health, Weight Loss, Colon cleanse, herbal weight loss, Acai Berries Largo Internet
In December of 2008 I decided to try the "free" Trial of Acai-Pure. I was charged $4.95 shipping & handling as I was told I would be charged. I spoke with my physician, I am disabled, while awaiting the arrival of this product and was told that due to the deterioration of my Myelin sheath I could not take this product. I contacted the company and was told to write refused on the parcel and it would go back to them and that they would then take me off their "subscription list". This seemed to have worked until 04/16/2009 when they charged my credit card $39.95. I filed a dispute with my credit card company stating that this was an unauthorized charge. I should add that this charge caused my credit card to go over it's limit costing me an additional $39.00. I was given my money back by the credit card company for the time being.
But then viola' on 5/27/09 I was recharged the $39.95 & an additional $39.00 in over limit fees because I didn't state that it was a canceled subscription. I stated it was an unauthorized charge. The company told my credit card that the charge was authorized (in the trial). So I lose. They sent nothing for the money they took from me, I cannot file another request for reimbursement, although I am awaiting a call back from the credit card supervisor.
Acai-Pure are the experts of the scam all the way down to the disconnected toll free number to call on your credit card statement. They should be investigated and charged by our government with fraud & theft by deception.
Jade
Erie, Pennsylvania
U.S.A.
But then viola' on 5/27/09 I was recharged the $39.95 & an additional $39.00 in over limit fees because I didn't state that it was a canceled subscription. I stated it was an unauthorized charge. The company told my credit card that the charge was authorized (in the trial). So I lose. They sent nothing for the money they took from me, I cannot file another request for reimbursement, although I am awaiting a call back from the credit card supervisor.
Acai-Pure are the experts of the scam all the way down to the disconnected toll free number to call on your credit card statement. They should be investigated and charged by our government with fraud & theft by deception.
Jade
Erie, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Comp
Phoenix,Arizona,
U.S.A.
CCN Is here to help!
#2UPDATE Employee
Sun, June 21, 2009
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear. Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Tue, June 02, 2009
This person has reported our company in error. Their concern is actually relating to Acai-pure, whom we do not provide customer service for. If you are another customer reading this and you need to reach Fit Factory regarding your account, please contact our Customer Service department at 1-866-407-1022 and they will be happy to assist you with your concerns. If you've already tried customer service and feel you weren't treated fairly, or you are not satisfied with the resolution provided to you, please contact me directly at 435-773-1795, or you may email me at [email protected], and I will promptly assist you. Sincerely, Online Customer Support
Jade
Erie,Pennsylvania,
U.S.A.
AcaipureAcaipure, Central Coast Nutraceuticals, Fit-Fac.com, SelfHelpff.com Alternative Health, Weight Loss, Colon cleanse, herbal weight loss, Acai Berries Largo Internet
#4Author of original report
Fri, May 29, 2009
After reading a number of other complaints against this company, I was actually able to find an e-mail address to their supposed support people. It is: [email protected]. I wrote to this email address only to get an automated email response. Again There is a "fox in the chicken coop" when it comes to this company. I do not know who you contact in Florida to cause a company to fix their shady ways. Any assistance is appreciated.
