- Report: #830395
Complaint Review: Achieva Credit Union - Largo Florida
Reported By:
Anonymous -
, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Achieva Credit Union
10125 Ulmerton Road Largo, 33771 Florida, United States of America
Phone:
(727) 431-7680
Web:
https://www.achievacu.com/
Categories:
Business Rating:
(0)
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Achieva Credit Union Sold Confidental Customer Info to Scammers Largo, Florida
Hi, This is a report about a credit union in florida that sold my information to scammers who then attempted to phish me and eventually robbed my account, and how this credit union behaved thereafter. I'm writing this anonymously because i don't have the power to fight a business that can print its own money.
Believing in the good nature of small business and non-profits i decided to try a credit union instead of a bank. Shortly after the switch they went under and got replaced by Achieva Credit Union. A few months after this happened i recieved a robocall with my name, social security #, and account number claiming that something was wrong and i needed to confirm my account by following the prompt. Since i dont take calls from robots i hung up and called achieva directly, whom informed me that it was a phishing scam. I asked how they got all my information and they claimed that it was Verizon who leaked it. I asked why a phone company would have my banking account info and they said they didnt know. I asked if there's an investigation into this and they said probably.
Figuring this to be nothing, because of course my money is in a bank and therefore secure i let it go. Well 9 months later i received another robocall with a similar scam, this time i just ignored it. Three days later i get a call from some lady claiming there are some strange charges on my account and to call her, so i log onto my account and find a large sum of money charged to some online scam purchase. I call achievas mainline and get the fraud dept and the same girl informs me that my identity was stolen and these charges were made in my name. They tell me i have to drive all the way down to the branch and fill out a report to get my money back, so i run down to one and talk to a clerk who tells me they actually stole twice as much as i saw and then goes through a bunch of questions with me, one of which is if i have filed a police report. I say no, cause this has never happened to me before with the large bank i normally deal with, so she gets someone inside the company on the phone who then informs her "not to worry about it".
I got a call a week later from the fraud dept claiming they need a police report. I go to the police station and ask to file one, they tell me to file it with ic3.gov (a joint taskforce for cybercrime). I file it then call her and tell her i filed a report with ic3, and she asks me what that is. I ask her how long she has been doing this, she tells me 7 years (the ic3 has been around since 97). I went ahead and got all my money out except for what they took, which they wont let me have since they're calling it "credit". Now i have to wait 3 months to get my money back, thats IF achieva decides they want to give it back. Luckily they didnt take everything or i'd be homeless thanks to achieva.
Believing in the good nature of small business and non-profits i decided to try a credit union instead of a bank. Shortly after the switch they went under and got replaced by Achieva Credit Union. A few months after this happened i recieved a robocall with my name, social security #, and account number claiming that something was wrong and i needed to confirm my account by following the prompt. Since i dont take calls from robots i hung up and called achieva directly, whom informed me that it was a phishing scam. I asked how they got all my information and they claimed that it was Verizon who leaked it. I asked why a phone company would have my banking account info and they said they didnt know. I asked if there's an investigation into this and they said probably.
Figuring this to be nothing, because of course my money is in a bank and therefore secure i let it go. Well 9 months later i received another robocall with a similar scam, this time i just ignored it. Three days later i get a call from some lady claiming there are some strange charges on my account and to call her, so i log onto my account and find a large sum of money charged to some online scam purchase. I call achievas mainline and get the fraud dept and the same girl informs me that my identity was stolen and these charges were made in my name. They tell me i have to drive all the way down to the branch and fill out a report to get my money back, so i run down to one and talk to a clerk who tells me they actually stole twice as much as i saw and then goes through a bunch of questions with me, one of which is if i have filed a police report. I say no, cause this has never happened to me before with the large bank i normally deal with, so she gets someone inside the company on the phone who then informs her "not to worry about it".
I got a call a week later from the fraud dept claiming they need a police report. I go to the police station and ask to file one, they tell me to file it with ic3.gov (a joint taskforce for cybercrime). I file it then call her and tell her i filed a report with ic3, and she asks me what that is. I ask her how long she has been doing this, she tells me 7 years (the ic3 has been around since 97). I went ahead and got all my money out except for what they took, which they wont let me have since they're calling it "credit". Now i have to wait 3 months to get my money back, thats IF achieva decides they want to give it back. Luckily they didnt take everything or i'd be homeless thanks to achieva.
4 Updates & Rebuttals
Anonymous
USAwhat?
#2Author of original report
Thu, February 23, 2012
Did you even read what i wrote? Achieva ATTESTED to the scam that was directed at ACHIEVA customers. I'm not talking about some thief stalking me and getting all my info, this was a mass operation that was only possible by obtaining information only ACHIEVA had. They didnt just want to verify the info, they were asking to verify it so they people would give them more info too, thats what phishing is. Ive never entered my routing/account information online, nor do i use checks. And it wasnt a company, it was just some scammers.
Robert
Irvine,California,
U.S.A.
Okay
#3Consumer Comment
Sun, February 19, 2012
Think about this for a few seconds..
You are claiming that this Credit Union sold your information INCLUDING your account number. If that was the case why would they need to "verify" anything?
because the phishing phonecalls included my account number, which if mastercard had it wouldnt have been achieva specific, and theres no way else to get it,
- Umm there is no way else to get your debit card information?
Have you ever entered it on-line?
Have you ever used it at a Restaurant, Store, Hotel, or ANY place?
Do you realize that the first few digits of your Debit Card number identify the institution, and all of that information is easily accessible on the Internet.
Now if you are talking about your actual account number then the same thing goes. Every time you write a check, enter in the information on-line that is accessible. And similar to a Debit Card, a Check has "Routing" Numbers which identify the bank.
Not only that but you said they got your SSN. Okay think about how many places you have actually filled that information out. I would bet that it is NOT just the bank.
So please tell us again what proof do you have that they actually did this?
I'd also be curious as to what company took this money out of your account.
Anonymous
USAResponse to Ken
#4Author of original report
Sun, February 19, 2012
Hi ken, i believe they sold my information (and by they i mean anyone in the company, even if they did act individually) because the phishing phonecalls included my account number, which if mastercard had it wouldnt have been achieva specific, and theres no way else to get it, much less in a widespread scam as achieva itself attested to, unless the bank sold it or let it leak. This is a big problem and achieva's trying to cover it up, just take a look, has achieva bothered to respond yet?
Ken
Colorado,USA
What proof do you have Achieva gave out your personal information?
#5Consumer Comment
Sun, January 29, 2012
I sent this ROR link to them to get their side of the story.
