After doing business with this company for 10 years and paying for a yearly maintenance service, I called them in Dec 2015 after a/c was not cooling. tech came out and in 5 minutes found a burned out capacitor said it would be $208 also the unit needed some freon another $150 did not have much of a choice, also said there was a freon leak in the condensor in the attic without even going up there. Total bill $415 and was told to get ready to buy another complete unit. I felt like thus was a very high bill so I called another company who came out and said the part at the most should have been maybe $108 and the freon $50 also they checked for a leak in the sytem electronically at no charge. The tech said there is nothing wrong with this sytem and to be more careful in the future.
I called the Action office and complained to Joyce the manger she said she would look into it. A couple of weeks later she called and said the bill would stand but if I bought another system from them , she would discount the sytem the $415. or give me a gift certificate??? for a further service call. I posted this complaint with the better busin ess bureau and on Yelp which got a response from them, I know I was ripped off at least $200 and whats more important is I nor any of the 1115 property owners where I live will not be calling action air. I own 2 other properties that I intended to upgrade the a/c systems this year so guess what David Russell you lost out on about $10,000 worth of merchandise and service. Anyone reading this should look on Yelp for numberous complaints on these people do not get took like I did or the other folks. Call several companies and do your homework.