- Report: #1385937
Complaint Review: Action Lane Furniture - Nationwide
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Author Confirmed
Why?
Action Lane Furniture
Nationwide, USA
Phone:
1-800-225-0265
Web:
https://www.lanefurniture.com/
Categories:
Business Rating:
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Action Lane Furniture Heritage Home Service I bought an Action Lane recliner years ago. One of the biggest reasons was that the mechanism had a free lifetime warranty. When I tried to order a replacement it took 6 weeks for a response. In dealing with them I had 5 business days to reply or the request was cancelled.I supplied all of the information required and was told a repalcement would cost me $57.00. When I replied that I had a free lifetime warranty I was told that the part is not available and that they had picked the wrong part. Either they tried to ship me something that wouldn't work and charge me $57.00 or they have the part available and won't honor their warranty. Either way this is unethical. 1925 Eastchester Drive | High Point, North Carolina
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I contacted Action Lane Furniture about a mechanism that has a lifetime warranty on 5/14/2017, It took until 6/28/2017for the first reply.
After more requests for more information I was told the cost of the mechanism was $57.00. This char has a free lifetime warranty on the mechanism, which was one of the main reasons I purchased the recliner.
When I pointed out that I had a free lifetime warranty I was told they didn't have the mechanism. Either they tried to sell me something that wouldn't work or they have the mechanism and are refusing to honor their warranty.
