- Report: #101704
Complaint Review: Action Marine - Fenwick Island Delaware
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Author Not Confirmed
Why?
Action Marine
RD 3 Box 164A Fenwick Island, 19944 Delaware, U.S.A.
Phone:
302-537-6500
Web:
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Action Marine Our $10,000 Waverunner was left for service and stolen from their lot. They are taking no responsibility for this. Fenwick Island Delaware
Dropped off Waverunner for service 7/11/2004. Told it would take 2 weeks to complete. Called for status on 7/29, told not finished yet, call again the next day. Called 7/30, and was notified by owner of marina (Dave Miller) that Waverunner could not be found. Owner asked if we were sure we had left it there, could someone else have picked it up, etc, implying perhaps that it was somehow our fault.
After determining it was gone, we called the police and filed a report with our insurance company. Met with the Delaware State Police at Action Marine on 7/31 to file the formal report. Marina themselves never called the police to report something stolen from their property.
We were told by our insurance that the replacement cost would be covered, but we were responsible for the $500.00 deductible. Spoke with owner on 7/31 (Dave Miller) about him somehow compensating us for that money, since we were not only out the Waverunner, but we had to pay $500.00 and we have nothing to show for that.
We were originally going to purchase a new Waverunner from him. He told us he could give us a 10% discount on a new trailer (also stolen) and any accessories, which would have come to approximately $70.00, and which every customer gets anyway. Trailers cost approximately $700.00, so we suggested he give us one for $200.00, and we'd call it even.
We understand that the price of a new Waverunner cannot be changed, but there are other ways he could reimburse us. He was not willing to do that - he felt that this incident was in no way his responsibility, even though equipment left there for service is not locked up at night. Bottom line - we feel that Action Marine was negligent by not locking up the Waverunner.
Good customer service would be to take responsibility for that, and somehow compensate us the $500.00 deductible that we have to pay our insurance company. We tried talking to Dave Miller about this, but he did not feel any responsibility at all.
Christina
Paoli, Pennsylvania
U.S.A.
After determining it was gone, we called the police and filed a report with our insurance company. Met with the Delaware State Police at Action Marine on 7/31 to file the formal report. Marina themselves never called the police to report something stolen from their property.
We were told by our insurance that the replacement cost would be covered, but we were responsible for the $500.00 deductible. Spoke with owner on 7/31 (Dave Miller) about him somehow compensating us for that money, since we were not only out the Waverunner, but we had to pay $500.00 and we have nothing to show for that.
We were originally going to purchase a new Waverunner from him. He told us he could give us a 10% discount on a new trailer (also stolen) and any accessories, which would have come to approximately $70.00, and which every customer gets anyway. Trailers cost approximately $700.00, so we suggested he give us one for $200.00, and we'd call it even.
We understand that the price of a new Waverunner cannot be changed, but there are other ways he could reimburse us. He was not willing to do that - he felt that this incident was in no way his responsibility, even though equipment left there for service is not locked up at night. Bottom line - we feel that Action Marine was negligent by not locking up the Waverunner.
Good customer service would be to take responsibility for that, and somehow compensate us the $500.00 deductible that we have to pay our insurance company. We tried talking to Dave Miller about this, but he did not feel any responsibility at all.
Christina
Paoli, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Louis
Lisbon,Ohio,
U.S.A.
Business Owners View
#2Consumer Comment
Thu, March 17, 2005
I am a business owner. As I see it, if you leave something at my business for me to repair and it gets stolen, I pay for it. If it's taken on my watch, it's my responsibility. If I take something of mine to a business to be repaired and the owner tells me he is not responsible for theft, I would tell him he is also not responsible enough to entrust my equipment to.
Robert
Keeseville,New York,
U.S.A.
theft risk is vehicle/boat owner's responsibility
#3Consumer Comment
Mon, March 07, 2005
I respectfully state as a member of the public and as a business owner that theft of or damage to a vehicle (or boat) parked outdoors at a place of business is the vehicle owner's risk. The business should only be resonsible in case of active negligence. A vehicle or boat can be vandalized, damaged, or stolen at any time and from any place and these damages and losses are caused by third-party criminals, not by the unfortunate business owner on whose property the loss happens to occur. As far as insurance deductibles, it is the choice of the vehicle (or boat) owner of whether or not to purchase insurance and the amount of the deductible is also the vehicle owner's choice. If you can't stand the idea of losing a $500 deductible if your car/boat is stolen, buy a lower deductible policy. Example - would you blame the shopping mall if your car was stolen from their parking lot? Important exceptions - let's say you had a car repaired and the repair shop was careless and left your car outside upon completion of repairs, unlocked, with the keys in it and then it was stolen - I'd certainly think the repair shop should be responsible. Also, if the theft was an "inside job" meaning that repair shop employees with access to keys actually stole the vehicle then the shop should be responsible. Or, if the shop has standard security precautions that they normally follow on vehicles in their care but fail to follow them on your vehicle and then it is stolen. I've had strong-willed unpleasant customers force me to pay for door ding type damage caused by unknown third parties in my business' parking lot to avoid bad will. The last time this happened I special ordered a custom fender to replace one that was cracked on a customer's unit. After I bought this item the customer could not even bother to pick it up. It's still sitting here. I cannot return it as it is a custom item.
Christina
Paoli,Pennsylvania,
U.S.A.
major differences of opinion between ourselves and Mr Miller regarding the stolen waverunner
#4Author of original report
Thu, September 09, 2004
Obviously, there are major differences of opinion between ourselves and Mr Miller regarding the stolen waverunner. We have the service order from when we left the waverunner for service, we have all of the information from the police report that was filed, and we know our part of the situation. The actual theft is not what we are most upset about - it happens sometimes, and we had insurance. The real injustice here is the response we've received from Action Marine. Based on the rebuttal by Mr. Miller, he clearly feels he has done nothing wrong, nor does he need to do anything to rectify the situation. That is a shame, and hopefully there are not too many business owners out there like that.
David
Selbyville,Delaware,
U.S.A.
NOTHING EVER STOLEN FROM ACTION MARINE
#5REBUTTAL Owner of company
Tue, August 24, 2004
AT THE TIME MR SHACKELFORD DROPPED OFF HIS UNIT WE WERE BOOKED FOR ABOUT 4 WEEKS OF SERVICE.THIS UNIT WAS DROPPED OFF WHILE WE WERE CLOSED WITHOUT A SERVICE APPOINTMENT WHICH WE DO NOT ALLOW DUE TO OUR LIMITED SPACE. WE ADVISED MR SHACKELFORD TO PICK UP THE UNIT AND MAKE AN APPOINTMENT TO HAVE SERVICE DONE. HE IGNORED OUR REQUEST.HE ALSO BECAME VERY IRATE WITH OUR SERVICE WRITER WHEN SHE TOLD HIM OUR TIME FRAME FOR SERVICE.MR SHACKELFORD ALSO DID NOT DROP OFF HIS UNIT ON OUR LOT BUT INSTEAD ON A RESTAURANT LOT IN FRONT OF OUR LOCATION WHICH IS WHERE HIS UNIT WAS APPARENTLY STOLEN FROM * NOT OUR LOT * WE HAVE BEEN AT THIS LOCATION FOR 9 YEARS WITH NOTHING EVER STOLEN.ALSO IT IS PRINTED ON OUR SERVICE CONTRACTS THAT YOU UNDERSTAND THAT WE ARE NOT RESPONSIBLE FOR THEFT.
