- Report: #378863
Complaint Review: Acuvue - Internet
-
Author Confirmed
Why?
Acuvue
http://www.acuvue.com/ Internet, U.S.A.
Phone:
800-842-2020
Web:
N/A
Categories:
Business Rating:
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Acuvue Rebate Rip-Off on Contact Lenses Purchased at COSTCO Johnson & Johnson Vision Care Internet
Following is a copy of the email I sent to ACUVUE:
Based upon the rebate offer on your web site, I purchased a one year supply of your contact lenses. On Sept 4, 2008 I mailed the rebate information to you. On Oct. 6, 2008 I received an unsigned form letter from you stating We are unable to process you request because: Rebates for COSTCO purchases are only available through the COSTCO rebate fulfillment process. Your web site makes no reference to exceptions or exclusions for the rebate. I expect you to honor the rebate as advertised on your web site.
I look forward to your expeditious reply.
Additional information: I paid over $200 for these contacts and will return them to Costco for a refund if I don not receive a refund. I will also dispute the charges with American Express...
Peter
Fort Myers Beach, Florida
U.S.A.
Based upon the rebate offer on your web site, I purchased a one year supply of your contact lenses. On Sept 4, 2008 I mailed the rebate information to you. On Oct. 6, 2008 I received an unsigned form letter from you stating We are unable to process you request because: Rebates for COSTCO purchases are only available through the COSTCO rebate fulfillment process. Your web site makes no reference to exceptions or exclusions for the rebate. I expect you to honor the rebate as advertised on your web site.
I look forward to your expeditious reply.
Additional information: I paid over $200 for these contacts and will return them to Costco for a refund if I don not receive a refund. I will also dispute the charges with American Express...
Peter
Fort Myers Beach, Florida
U.S.A.
