C5nest
Sykesville,#2Author of original report
Wed, January 28, 2009
Refund processed 1/23/09. Adobe never responded to my webcase or sent me a receipt for the Letter of Software Destruction. Adobe needs to do a better job: although 4-6 weeks is not an unusual time frame for software refunds, other companies (Intuit for example) send their customers a receipt for returns. All Adobe customers are assigned a customer number, an order number (and often a case number), so refund/return tracking should be a no-brainer.