- Report: #1446249
Complaint Review: ADT - Protect your home Indianapolis Indiana - Indanapolis Indiana
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ADT - Protect your home Indianapolis Indiana
3750 Priority Way South Drive Indanapolis, 46240 Indiana, United States
Phone:
844-722-3401
Web:
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ADT - Protect your home Indianapolis Indiana Unethical Business Practices Indanapolis Indiana
ADT- Protect your home Indianapolis Indiana, is the installer for ADT. Recently requested a special promotion offered by ADT whereas after the installation, I found my credit card was being billed $315.00 per month in addition to my monthy payment 0f $55.00. I called ADT and they could not find the $315.00 payments ovewr the last 3 months. They referred me to their "Installer" - Protect your Home Indianapolis, Indiana. They connected me to them and the agent I spoke to informed me that the additional amount ($1200.00 ) collected as different installments of $315.00 was for additional equipment. I asked what additional equipment was installed, and she replied the window monitoring devices, yes, thos little magnet devices.
I have 10 of them installed. I went on to inquire how they were able to directly bill my credit card without my athorization. The representative then got extremely rude and said she didn't know. I asked to speak with someone that would know and she immediately put me on hold. After about 12 minutes on hold, another very rude person came on and said if I had issues with this billing, to speak with my daughter who was present during the install. According to the representative, she gave authorization to use my credit card. I then asked how could someone other than me give authrization, and she replied, thats not our problem, speak to your daughter.
Buyer Beware - These folks are nice before you buy, and super nasty when you question their methods of selling.
