- Report: #397798
Complaint Review: ADT Security Service - Jacksonville Florida
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Author Confirmed
Why?
ADT Security Service
P. O. Box 551200 Jacksonville, 32255-1200 Florida, U.S.A.
Phone:
877-545-1392
Web:
N/A
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Business Rating:
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ADT Security Service Contract Expired October 2007 and will not stop billing thru Check Free Jacksonville Florida
I fulfilled my end of the contract and had ADT for 3 years and paid my monthly fee (which did increase from the original quote) but I knew I had to pay for 3 years whether or not. My contract expired in October 2007 but I did continue paying till early in 2008. We left home for 3 months which was January, February and March and had the phone put on vacation. We received a call sometime during February or March that our system was not working and they were advised at that time to shut off the service, but they did have 30 days to do that so we paid thru April, thinking that we would have a credit on our account and would get a refund when the account was closed, that was a real stupid thought since we are still being billed through Check Free and they just sent another bill for service from 12/27/08 to 01/26/09 and now showing the balance to be $244.16. We have talked to ADT Account Services numerous times and get nowhere with them, they just keep insisting that we do owe them $198.00 which covers the service from May 2008 to what must be November 2008, I am not sure because they are charging us a late fee of $2.25 per month. Where do they get the figure of $198.00 when our Check Free bill shows $244.16 and I do not feel that we
owe this company one darn penny! I do not know what to do!
Jean in Holts Summit, MO
Jean
Holts Summit, Missouri
U.S.A.
owe this company one darn penny! I do not know what to do!
Jean in Holts Summit, MO
Jean
Holts Summit, Missouri
U.S.A.
1 Updates & Rebuttals
Jg
Buena Park,California,
U.S.A.
Contract Terms
#2UPDATE Employee
Sat, December 06, 2008
Once the inital contract is over you remain on a month to month contract you can cancel at any time however there is a need of a 30 day notice. Your report is a bit confusing you say that you paid through early 08 but were out of town from Jan-Mar if you did not pay for these months and did not cancel your service then you owe these months. Then depending when you did cancel service, (if thats what you did), in March you could also owe for April and if you never did cancel service you are still on a month to month contract.
