- Report: #876874
Complaint Review: ADT - http://www.adt.com/ Nationwide
Reported By:
John J. Doe -
Augusta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ADT
http://www.adt.com/, Nationwide, United States of America
Phone:
1-800-238-2727
Web:
Categories:
Business Rating:
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ADT Overcharged - for 26 mos http://www.adt.com/, Nationwide
I originally signed with Brinks (Broadview) Security. They had superior equipment. I was charged $46.99/mo for basic service. ADT bought Broadview, taking over all of their accounts. I continued paying $46.99/mo, for the next 30 mos.
I decided to change my security and had 6 mos left on my contract. While speaking with the customer service rep for ADT, she offered to lower my monthly bill to keep my service. She said she could lower my bill to $34.99/mo (THEIR basic plan). Hmmm, so i paid an extra $360 for the last 30 mos for...? The rep stated 'all you had to do was call us and request to lower your bill and we would have worked with you.'. I was told i would be charged $234 - the ADT contract opt-out rate, per ADT's contract, not Broadview.
I decided to change my security and had 6 mos left on my contract. While speaking with the customer service rep for ADT, she offered to lower my monthly bill to keep my service. She said she could lower my bill to $34.99/mo (THEIR basic plan). Hmmm, so i paid an extra $360 for the last 30 mos for...? The rep stated 'all you had to do was call us and request to lower your bill and we would have worked with you.'. I was told i would be charged $234 - the ADT contract opt-out rate, per ADT's contract, not Broadview.
1 Updates & Rebuttals
AliCent
West Palm Beach,Florida,
United States of America
Wait a second...
#2UPDATE Employee
Thu, May 24, 2012
Let's clarify a few things here:
1.) When a company buys out another company they honor the original contracts, so, basically, when you went from broadview/brinks to ADT they kept your original terms and conditions, to include the monitoring price... You weren't "overpaying" - it would be overpaying if you signed up for $46 bucks a month and then you were charged $56 bucks, THAT is overpaying...
2.) When you called ADT they willingly lowered your price, and said all YOU had to do was call them... why are you complaining?!
3.) $34.99 is not ADT's basic monitoring package...
- Option A: $27.99 a month: Police only, no warranty
- Option B: $33.99 a month: Police, manual fire (meaning you press the panic button), manual medical
- Option C: $35.99 a month: Police, monitored fire system, medical, full warranty
Overall, I guess my point is that I don't understand why you're complaining... ADT didin't rip you off, nobody ripped you off, you signed a contract for $46.99 which is why you were paying $46.99... I don't see the problem.
P.S. Brinks equipment isn't superior to anyone in the industry, that stuff was crap.
