Complaint Review: Advanceable Technology LLC - Scottsdale Arizona

A couple of months ago, my wife saw an ad on Facebook that touted a "new" cream/oil-based treatment for joint arthritis.  The ad led her to believe that she would receive a "free" introductory order of this cream/oil for only the cost of shipping and handling, which was approximately $10.00.  Without consulting me, she ordered the cream/oil with my credit card.  She did receive a small UNLABELED container of some kind of cream called "Ezzzy Balm."  I would have thought that this container should contain a label of what is in the container!!

I guess I am slow on the uptake and didn't monitor my credit card bills closely enough.  I didn't even realize what had happened until my credit card company sent me new credit cards.  I thought it strange that I was receiving these cards now because the old cards weren't due for renewal yet.  I also thought it was strange that these new cards had different credit card numbers.  

When I called my credit card company, the customer service person was unable to "verify" my identity and would not activate the new credit cards.  She asked me a whole bunch of questions about "did I know this person or did I know that company."  I didn't recognize any of the people or companies she asked about.  I got angry with this Customer Service person and told her that I didn't want their card any longer and hung up!  That's when this whole thing started to stink!

When checking my last several credit card bills, there it was, several unauthorized deductions from my account.  There were 4 charges for ESNTOIL (one for $79.99, one for $69.99, one for $5.97 and one for $4.97).  Then on another credit card bill, there was a $79.99 charge for MAXIMUM FUSION, one charge to PURE ISOLATE for $5.97 and one charge to PURE ISOLATE for $4.97.  I suspect that the $5.97 and $4.97 charges are for "shipping and handling," but none of the charges beyond the initial shipping and handling of the "free" sample, were ever authorized by me or my wife.  

By my count, we were charged for 3 bottles of this oil.  We received two.  I don't know why my credit card bills reflect three different names for the same product (ESNTOIL, PURE ISOLATE, and MAXIMUM FUSION).  One of the bottles we received has "Endo Oil" as the name of the product and the other has "E-Oil."  Everthing else on the bottles appears to be the same.

If my math is correct, we have been ripped off to the tune of $253.85. As I said previously, I am a bit slow on the uptake.  I think most people figured out what was going on a lot faster than I did.  Regardless, this is a shameful example of one person preying upon others.  I don't see how they get away with this in America.  Not only have I lost money, which I want back, I have also had my credit card cancelled and I will have to work through the process to get them restored.  

This whole thing makes me look really stupid, causes a high level of anxiety and mistrust, and makes me lose confidence in my fellow-man.  All this is done in the name of GREED.  I would hope that we find a way to get all of our money back.  We have tried calling this company, but we can't get through.  The line either goes dead, or goes to a busy signal.  I hope there is a prosecutor in Arizona who will take on this company and make them pay.