- Report: #580758
Complaint Review: Advanced Cleanse - Internet
Reported By:
Anne R. -
Winston Salem, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Advanced Cleanse
Internet, United States of America
Phone:
1-866-221-1575
Web:
http://www.tryadvancedcleanse.com
Categories:
Business Rating:
(0)
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Advanced Cleanse DECEPTIVE PRACTICES AND FALSE ADVERTISING Internet
From the email confirmation from my free trial order, received on February 21. Thank you for trying the Advanced Cleanse Advantage. This membership entitles you to discounted pricing of over 80% off the retail price of Advanced Cleanse. After just 3 bottles, your membership will have already paid for itself! As a member of the Advanced Cleanse Advantage, you will be entitled to wholesale pricing and priority customer service, available to answer any questions you may have. As a member, you will be saving over $50 per order instead of paying full, retail price for Advanced Cleanse every time. Congratulations! You are on your way to becoming a better you, all while saving. You are currently entered into a 14 day trial of the program. At the end of your trial you will be billed the full price of membership and begin receiving a monthly supply of Advanced Cleanse at the heavily discounted price of $12.95 . Please keep in mind that it may take a few days to receive your product. You can track your shipment here: . Your trial will end on Mar 07, 2010. If you do not wish to become a member you can cancel anytime by contacting one of our customer service representatives at 1-866-221-1575 or [email protected]. We are available to you 7 days a week, 9:00am 6:00pm EST. We value you as a new member and welcome any questions or concerns that you have about Advanced Cleanse.
I called on March 5 and spoke with Christine at 6:24 p.m. and was given a cancellation number. To make absolutely sure I did not need to return the product to ensure cancellation, I called back on March 6 at 10:15 and spoke with Ray. Ray confirmed that my membership was cancelled and I would not be charged.
On March 9, charges totalling $151.14 hit my card. On March 10, I called back at 2:48 p.m., spoke with James and was informed that "they only process cancellations at this number."
I am trying to find out the name of the company, key executive names (CEO, Chairman of the Board, etc.) so that I can escalate this situation to anyone who will listen: BBB, the Today Show, local news stations, etc.
2 Updates & Rebuttals
kmedia
United States of AmericaCS
#2UPDATE Employee
Wed, March 17, 2010
I work for Advanced Cleanse. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at [email protected], Monday Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.
Kens
Central Point,Oregon,
United States of America
The info you are looking for.
#3Consumer Comment
Mon, March 15, 2010
Enado Media, LLC
1521 Action Road, #842
Miami Beach , FL 33139
Contact:
Dash, Kevin
Phone:
(877) 651-2112
There you go I would suggest you file with the central Florida BBB and the attorney general of both your state and Florida. The FTC and the IC3.gov.
