Mark
Poole, England,#2REBUTTAL Individual responds
Wed, July 21, 2004
my name is mark, i recently perchased a web package from netbenefit, so for about an hour i was trying to log on to the packages control panel, i had to get new passwords during that period time, but every password i used would not be accepted, by this time i was completely fed up and agry, so i asked for my money back and they replied, you have to send us a letter or a fax for a full refund, so about two months later i did hear a thing. i then emailed them asking what is going on, they then replied we not did recive your letter, then two weeks on i sent another letter, they still had not received my letter, so emailed yet again but this time the address they gave me had customer management on the first line of the address. this time they got my letter they said a refund would be processed. but the refund was not a full one it was only the difference of another package for a domain name package, the price the orignal package was eighty eight pounds and thirteen pence, but the domain package was 58.75, so i would only get back twenty nine pounds and thirty eight pence, what should i do wait and see what happens with the domain name package see if works, i am fed and confused.
Scott
Orlando,#3Consumer Comment
Wed, October 09, 2002
I really do feel bad for people who get ripped off by these scams. I know it's happened to me before and will probably happen again because as long as there are good people in the world - there are twice as many bad people willing to take advantage of us. However, i know someone who works for SOS in Waco and this company is NOT taking your money. Has it occured to anyone that information being posted by someone's EX-employee may be purposely inacurate? It seems that they may just be spiteful enough to spread false info that would bring negative attention to the company. If you call the number listed for SOS they won't be able to give you any information about the credit card scams because they honestly don't know what's going on with those companies. I suggest what everyone else here has suggested - contact your AG and the bank in order to get your money back. Good luck to you all and much thanks.