- Report: #299454
Complaint Review: AETNA Insurance - Hartford Connecticut
-
Author Confirmed
Why?
AETNA Insurance
151 Farmington Ave., Rt32 Hartford, 06156 Connecticut, U.S.A.
Phone:
888-656-3338
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AETNA Insurance Went against my medical records stating I'm permanantely disabled for Degenerative Disc Disease by video taping me on Oxycontin!! Hartford Connecticut
I was on Long Term Disability with AETNA for the "standard" two years. I suffer from constant debilitating pain for Disc disease, for which surgery did not help. My surgeon had me down as permanantely disabled, and he and I sent AETNA the necessary paperwork when requested.
However, on my 2 year re-evaluation with them, at my doctor's apt., he said that AETNA had me under surveillance doing a couple of normal things outside! Then I received a notice of termination from them stating they "caught me outside" on video, knowing that I take Vicodin, Oxycontin and Soma for some pain relief.
On a form that I had filled out for them, they asked what activities I can't do anymore and I said "bowling" and "tennis". Obviously they couldn't get me on video doing those things, so they would do anything to not pay me anymore.
They also lied and said I ignored 2 requests for authorization to release info about a second disabling disease that they know about. I had no reason to ignore requests; I had already been seen by a state doctor for the 2nd illness that they know about, so I had no reason to ignore requests.
I believe their policy is that if they had any doubt about my condition, that I was to be seen by a doctor of their choice, but wasn't. So, I lost my Healthcare, for which me and my disabled daughter can't see our specialists now, or get our meds., (I'm a single parent). They left me with no income just prior to Christmas, no food, and I can't pay my rent. What they did is in "Bad Faith" to say the least, and they are literally trying to kill me and my disabled daughter. And I won't let them get away with this!
Nancy
Johnston, Rhode Island
U.S.A.
However, on my 2 year re-evaluation with them, at my doctor's apt., he said that AETNA had me under surveillance doing a couple of normal things outside! Then I received a notice of termination from them stating they "caught me outside" on video, knowing that I take Vicodin, Oxycontin and Soma for some pain relief.
On a form that I had filled out for them, they asked what activities I can't do anymore and I said "bowling" and "tennis". Obviously they couldn't get me on video doing those things, so they would do anything to not pay me anymore.
They also lied and said I ignored 2 requests for authorization to release info about a second disabling disease that they know about. I had no reason to ignore requests; I had already been seen by a state doctor for the 2nd illness that they know about, so I had no reason to ignore requests.
I believe their policy is that if they had any doubt about my condition, that I was to be seen by a doctor of their choice, but wasn't. So, I lost my Healthcare, for which me and my disabled daughter can't see our specialists now, or get our meds., (I'm a single parent). They left me with no income just prior to Christmas, no food, and I can't pay my rent. What they did is in "Bad Faith" to say the least, and they are literally trying to kill me and my disabled daughter. And I won't let them get away with this!
Nancy
Johnston, Rhode Island
U.S.A.
1 Updates & Rebuttals
Grace
Joliet,Illinois,
U.S.A.
that's what insurance companies do
#2Consumer Comment
Sat, January 12, 2008
if you are presenting them with a medical condition that is going to cost them a lot of money, they are allowed to, and expected to, put you under surveillance to make sure you're not lying about your condition. it sure sounds like you weren't telling them the truth if they have video of you performing tasks you shouldn't be able to do with your "disability". can your disabled daughter be covered under your state insurance?
