Dave (including his partner) is VERY personable. All you can say about them is "They're nice." However, it's not true. After spending $415 for "carriage replacement, door interlock repair, & cleaning" and after they showed me my previously not working printer was now working fine, I paid the bill. The next morning I went to use the printer and the same problem that caused me to call them re-occured. I looked inside. The same carriage. The interlock was still broken. The printer was full of ink and dust. I realized, "Christine. You've been duped." I replaced the two printer heads and now everything works fine. How could I have been so stupid? Next time I'll Google a company before calling. Expensive lesson.