Christine
Dana Point,#2Consumer Suggestion
Wed, October 04, 2006
I also filled a report against affordable Portables on this site. I filled complaints with ca.public utilities commission, california department of consumer affairs, american express, attorney general, cingular, and bbb. The bbb. is the only agency that could help me. I ended up getting my refund on my phone after compaing to them and the manager at affordable Portables Alex. 310 961 9264. I also found a number for the president of cingular ,Diane. She was so helpful and is doing an investigation on this company, I am sure she would love to here your story. She has called me several times to here about my problem, and assured me if I didnt get my refund she would make sure of it that she would take action herself. If you would like her direct line email me at (((email ROR redacted - see below))). Christine CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Nancy
Millbrae,#3Consumer Suggestion
Tue, September 12, 2006
Paul: You need to file your complaint with CPUC Consumer Affairs Branch at www.cpuc.ca.gov or by fax 415-703-1158. Make sure you include your contract and a description of your complaint, as well as address and daytime phone number. What you have submitted here is good enough. The newly passed General Order 168 would protect consumers against fraud. You should be allowed to cancel your contract within 30 days if the equipment is part of your package deal. Good luck.
Michelle
Oklahoma City,#4Consumer Suggestion
Thu, September 07, 2006
Paul , Go to the motorola website and to customer support , let them know what happened . I won a ROKR phone from pepsi/yahoo , turned it on thru cingular and 3 days later the keypad quit working , i emailed them (Motorola )and they requested that i call with more info . after talking to customer service they attempted to find me an authorized repair center , only to find there were none still open nearby . So they asked me to return the phone , which i did . A couple days after i mailed it , UPS showed up to pick up the phone , so i wouldnt have even had to pay to ship it ,if i'd known . Write down your IMEI number before shipping , as you will be able to track your phones progress on the motorola website . They say the process can take 10-14 days but little over a week later a package comes , with a nice note saying my phone couldnt be diagnosed and they opted to replace my phone with a new one . You will need your cingular contract as proof of purchase date . Chances are the cingular store ISNT even authorized to repair it !