Chris Fox
Pennsylvania,#2REBUTTAL Individual responds
Wed, May 11, 2011
R,
I would kindly like to respond to your comments. I performed a pre-qualification based on the information you provided over the phone. I then said in order to lock the loan and proceed with the application I would need to receive additional written income documentation to have the loan approved through automated underwriting and the application produced for signatures.
You did call for updates on status and I did continue to ask for your documentation. As I recall it took several weeks for you to produce the documentation. In the mean time volume did increase to levels never experienced before, and at that same time, credit requirements were more stringent. Therefore like Originators at all other companies, I had to prioritize my work. As I conveyed to you that purchase mortgages had to take precedence over refinances.
I apologize if you felt pushed aside but again I had to prioritize my client pipeline. I did not lie to you, because in your piece you explain that I told you that purchases had to take precedence over refinances.
Your statement "I am absolutely disgusted, shocked and appalled that Christopher Fox would put me aside, and lie to me, just because he had an increase in applications which paid him a higher commission." is inaccurate, false, and baseless statement. You are inferring that I was purposely not closing your refinance so I could close other loans.