- Report: #581926
Complaint Review: Agent Image - El Segundo California
Reported By:
William -
Indianapolis, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Agent Image
1700 E. Walnut Avenue El Segundo, 90245 California, United States of America
Phone:
1-800-979-5799
Web:
www.agentimage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Agent Image The Design People Website Provider and Designer takes $2,000 from you and hides... El Segundo, California
Company has many slick looking websites that clients have paid for and are up and running, so they will lure you in. But if you give them money, you can expect a two week average turn around for returned phone call or email, they don't listen to what you have to say, can't understand you many times due to language barriers, and are just a total ripoff. After over four months of trying to get them to setup my website the way I wanted, I ended up designing my entire home page and they just converted into a webpage and then wouldn't do what I asked for help setting up other pages, didn't listen, wouldn't reply to calls or emails for weeks at a time, so I finally washed my hands and asked for a refund. After emailing managers, and even the CEO, no replies. Not even an email to say, sorry you are unhappy and left but we are keeping your $2,000 setup fee. Stay away from this company!
3 Updates & Rebuttals
Nicole
Alabama,AGENT IMAGE = RIPOFF = DESIGN PEOPLE
#2Consumer Comment
Thu, June 27, 2013
SO MANY HAVE LOST THEIR MONEYS WITH AGENT IMAGE, WHY ARE THEY STILL IN BUSINESS TAKING ADVANTAGE OF INNOCENT CONSUMERS. BE AWARE OF AGENT IMAGE. THEY WILL TAKE YOUR MONEY AND RUN!!!!!!
William
Indianapolis,Indiana,
United States of America
Follow up report on original ripoff report
#3Author of original report
Sat, April 03, 2010
The rebuttal by Agent Image is false. Although they pushed me to let the site 'go live' because they said it had to be done in order for them to get it up and running, it was never anywhere close to 100%, and at best was 20% complete. After many months of trying to get the home page completed, it finally did get 95% done, but only after I ended up designing almost the whole thing myself and emailing them jpg's and pdf files of what to convert to html. They flat out lied on many occasions and were downright horrible about communication. Only after I started blogging online and wrote this compliant, did someone try to help. But even after that person conceded I deserved a 100% refund and was shocked at everything I told that happened, they could only offer a 50% refund with no explanation other than 'take it or leave it', so I took it.
I have received many emails from former employees of this company as well as past clients who have been ripped off as bad and worse than me, so I will simply say it again, "Stay away from this company". It is is just a call room with sales people who then sub--c-ontract out all the actual website work to the Philippines.(((Redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Jennifer Cory
United States of AmericaResponse to Mr. William Wade's Complaint
#4UPDATE Employee
Mon, March 29, 2010
Mr. Wade contracted our company to create a real estate website for him. The website was 100% completed and launched.
After his site was launched, Mr. Wade expressed his concerns online (similar to the comments in this report) and one of our employees contacted Mr. Wade about his comments. Mr. Wade was kind enough to speak with our employee in great depth about the issues he was experiencing. Mr. Wade stated he no longer wished to keep his website and wanted to part ways. Mr. Wade asked for a full refund; however, because his website was already completed and launched, we offered Mr. Wade a refund of half of his payment. Mr. Wade accepted this resolution and received the refund check today in the mail.
Mr. Wade is also welcome to his homepage file if he would like it. We are sorry that Mr. Wade had this experience with us and are always striving to improve our products and services.
If you want more information on this report or response, feel free to contact me directly.
Jennifer Cory
Director of Client Relations
800-492-6777 x396
