- Report: #1156418
Complaint Review: Agero - Nationwide
-
Author Confirmed
Why?
Agero
Nationwide, USA
Phone:
1-800-541-2262
Web:
agero.com
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Business Rating:
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Agero, Cross Country Failure to pay contracted rates Medford massachusetts
Agero constantly fails to pay our contracted rates for towing, winching, enroute, storage, equipment and labor.
This company has a known history for not paying on claims in full or at all. We consistently lose 5-10K in revenue per year and we are not even a primary provider.
Contacting their claims department is useless because they will just gve you the run around for months untill they reach their contrated "we are not obligated to pay past 120 days" and then say that its too late to do anything about it after you have tried for months.
Towing providers and associations need to jointly boycot this company to put them in their place.
They cannot provide roadside sevice without their providers. If each state jointly refused calls from them untill they started paying properly we would not be having this problem, but there is always one guy that is afraid to lose their work.
Agero will collect overmileage directly from the customer at an increased rate and further take money from the providers and then expect the providers to give them receipts for the amount agero charged the customer.
90% of our claims are shorted by as little as a dollar which adds up at the end of the year to a HUGE loss.
Their call center does not answer the phone for providers and we have to ask customers to contact them for us to make changes mid service. This is extremely embarrasing at times and causes a 15 min job to turn into an hour long job, thus making every other customer we have scheduled wait even longer for service. Then they call and harass us about why WE are taking so long to get to the next customer.
If you search employee reviews you will even find their own employees complaining about how they knowingly do and are instructed to rip off their service providers.
In our state auto clubs are required to let the customer chose their own service providers. They violate this law by refusing to issue a purchase order if the customer contacts the service provider directly. Their way around it is to make their customer pay cash for the service then attempt to get reimbursed. What customer has cash on them when they break down?? That is why they pay for roadside insurance.
I have worked for multiple service providers and they all have the same issues. Its time to get together and put an end to this in the form of a strike.
If you can find work elsewhere... Stay away from this company!
2 Updates & Rebuttals
Edward
allentown,Pennsylvania,
agero sucks
#2Consumer Comment
Mon, December 22, 2014
You are correct they dont pay there bill and it is always ajusted to there liking. they are scum of the towing roadside club. we have been with them for a year now and we are losing money also. There reps are assholes when they call. so now what we do is hang up on them. we dont work for peanuts and wont take there crap.
Agero
Medford,Massachusetts,
Please contact us and we will address this issue personally
#3UPDATE Employee
Tue, June 24, 2014
Agero values our relationships with our Service Providers and we strive to make it the best partnership possible. We see that you have had a negative experience and we would like to address this issue personally. Please email us at [email protected], with your contact information and we will have our Director of Network Management get in touch with you.
