Ben
Jacksonville,#2Author of original report
Wed, April 26, 2006
Aggressive Financial Solutions responded immediately to my complaint and have refunded all monies in full. Because of this I can see these people are legitimate and I am sure they are in business to help people. I am thankful that the owner of the company did the right thing and as a customer I am satisfied with the outcome.
Robert
Ormond Beach,#3REBUTTAL Owner of company
Wed, April 26, 2006
To begin with, Ben from Jacksonville received a total refund. But let me make this very clear. As any company in the consolidation credit business knows, many of their clients have issues. We like to believe that it wasn't there fault for the bad credit issues. In most cases there are many heart-felt stories for their situations. But the reality is simple. You have debts and creditors that want to be paid. They do not care how or why you fell behind. Our business is a tough love business and we cannot allow our clients to treat us like the creditor. If they want help, they need to comply and complete the program. We DO NOT TAKE A SINGLE DIME from any client until they receive and read our Disclosure and Agreement, which not only requires signatures but initials on all the paragraphs concerning payment and refund policy. This is done for many reasons, but most important people have the tendency to place blame on everyone but themselves when they feel there has been an injustice. Most times the injustice in our industry is when the client is required to make continuous payments through out the consolidation in order to get out of the debt and receive the first payment refund. We have good agents that explain the program verbally, that might be good enough in some businesses, but as the owner of this company I want to make sure that our client truly understands everything before we take any monies. This is why our disclosure and agreement is written with no small print and each and every paragraph concerning the program and payments is initialed so that we can be as sure as possible that our client read it. I gave Ben back his refund, not because we did anything wrong, or fell to his threats of publicly slandering my company, or did I feel sorry for how he has portrayed himself, which by the way is no where near the truth, but because he did no longer want us to help him. This means to me he would not have continued with the program and payments which means it would have been a waste of time and money for both of us. But clearly understand too many people refuse to be accounted for their lack of concern especially after we put our time and effort into helping them with there debts and as soon as something pops up that they can use that money, for anything but paying back there creditors, they want to cancel and want their money back and all of the sudden we are they the bad guys. This is wrong!! Sincerely, Robert Van Auken Jr. President
Robert
Ormond Beach,#4REBUTTAL Owner of company
Wed, April 26, 2006
To begin with, Ben from Jacksonville received a total refund. But let me make this very clear. As any company in the consolidation credit business knows, many of their clients have issues. We like to believe that it wasn't there fault for the bad credit issues. In most cases there are many heart-felt stories for their situations. But the reality is simple. You have debts and creditors that want to be paid. They do not care how or why you fell behind. Our business is a tough love business and we cannot allow our clients to treat us like the creditor. If they want help, they need to comply and complete the program. We DO NOT TAKE A SINGLE DIME from any client until they receive and read our Disclosure and Agreement, which not only requires signatures but initials on all the paragraphs concerning payment and refund policy. This is done for many reasons, but most important people have the tendency to place blame on everyone but themselves when they feel there has been an injustice. Most times the injustice in our industry is when the client is required to make continuous payments through out the consolidation in order to get out of the debt and receive the first payment refund. We have good agents that explain the program verbally, that might be good enough in some businesses, but as the owner of this company I want to make sure that our client truly understands everything before we take any monies. This is why our disclosure and agreement is written with no small print and each and every paragraph concerning the program and payments is initialed so that we can be as sure as possible that our client read it. I gave Ben back his refund, not because we did anything wrong, or fell to his threats of publicly slandering my company, or did I feel sorry for how he has portrayed himself, which by the way is no where near the truth, but because he did no longer want us to help him. This means to me he would not have continued with the program and payments which means it would have been a waste of time and money for both of us. But clearly understand too many people refuse to be accounted for their lack of concern especially after we put our time and effort into helping them with there debts and as soon as something pops up that they can use that money, for anything but paying back there creditors, they want to cancel and want their money back and all of the sudden we are they the bad guys. This is wrong!! Sincerely, Robert Van Auken Jr. President
Robert
Ormond Beach,#5REBUTTAL Owner of company
Wed, April 26, 2006
To begin with, Ben from Jacksonville received a total refund. But let me make this very clear. As any company in the consolidation credit business knows, many of their clients have issues. We like to believe that it wasn't there fault for the bad credit issues. In most cases there are many heart-felt stories for their situations. But the reality is simple. You have debts and creditors that want to be paid. They do not care how or why you fell behind. Our business is a tough love business and we cannot allow our clients to treat us like the creditor. If they want help, they need to comply and complete the program. We DO NOT TAKE A SINGLE DIME from any client until they receive and read our Disclosure and Agreement, which not only requires signatures but initials on all the paragraphs concerning payment and refund policy. This is done for many reasons, but most important people have the tendency to place blame on everyone but themselves when they feel there has been an injustice. Most times the injustice in our industry is when the client is required to make continuous payments through out the consolidation in order to get out of the debt and receive the first payment refund. We have good agents that explain the program verbally, that might be good enough in some businesses, but as the owner of this company I want to make sure that our client truly understands everything before we take any monies. This is why our disclosure and agreement is written with no small print and each and every paragraph concerning the program and payments is initialed so that we can be as sure as possible that our client read it. I gave Ben back his refund, not because we did anything wrong, or fell to his threats of publicly slandering my company, or did I feel sorry for how he has portrayed himself, which by the way is no where near the truth, but because he did no longer want us to help him. This means to me he would not have continued with the program and payments which means it would have been a waste of time and money for both of us. But clearly understand too many people refuse to be accounted for their lack of concern especially after we put our time and effort into helping them with there debts and as soon as something pops up that they can use that money, for anything but paying back there creditors, they want to cancel and want their money back and all of the sudden we are they the bad guys. This is wrong!! Sincerely, Robert Van Auken Jr. President
Robert
Ormond Beach,#6REBUTTAL Owner of company
Wed, April 26, 2006
To begin with, Ben from Jacksonville received a total refund. But let me make this very clear. As any company in the consolidation credit business knows, many of their clients have issues. We like to believe that it wasn't there fault for the bad credit issues. In most cases there are many heart-felt stories for their situations. But the reality is simple. You have debts and creditors that want to be paid. They do not care how or why you fell behind. Our business is a tough love business and we cannot allow our clients to treat us like the creditor. If they want help, they need to comply and complete the program. We DO NOT TAKE A SINGLE DIME from any client until they receive and read our Disclosure and Agreement, which not only requires signatures but initials on all the paragraphs concerning payment and refund policy. This is done for many reasons, but most important people have the tendency to place blame on everyone but themselves when they feel there has been an injustice. Most times the injustice in our industry is when the client is required to make continuous payments through out the consolidation in order to get out of the debt and receive the first payment refund. We have good agents that explain the program verbally, that might be good enough in some businesses, but as the owner of this company I want to make sure that our client truly understands everything before we take any monies. This is why our disclosure and agreement is written with no small print and each and every paragraph concerning the program and payments is initialed so that we can be as sure as possible that our client read it. I gave Ben back his refund, not because we did anything wrong, or fell to his threats of publicly slandering my company, or did I feel sorry for how he has portrayed himself, which by the way is no where near the truth, but because he did no longer want us to help him. This means to me he would not have continued with the program and payments which means it would have been a waste of time and money for both of us. But clearly understand too many people refuse to be accounted for their lack of concern especially after we put our time and effort into helping them with there debts and as soon as something pops up that they can use that money, for anything but paying back there creditors, they want to cancel and want their money back and all of the sudden we are they the bad guys. This is wrong!! Sincerely, Robert Van Auken Jr. President