- Report: #1477698
Complaint Review: Agoda.com Sure Stay Best Western Hotel - Tehachapi California
Reported By:
Boss L -
Santa Cruz, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Agoda.com Sure Stay Best Western Hotel
418 West Tehachapi Tehachapi, 93561-1638 California, United States
Phone:
661-822-5591
Web:
Agoda.com, Best western hotel
Categories:
Business Rating:
(0)
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Agoda.com, Sure Stay Best Western Hotel Agoda.com: Agoda Company PTE, Ltd. Sure Stay Best Western: Best Western Hotel agoda.com support experience group contacted sure stay best western hotel, agoda said I apologized for the issue, but no refund. Tehachapi California
Agoda.com booking confirmation voucher showing check in date on April 6, 2019 also
Sure Stay booking confirmation voucher showing check in date on April 6. 2019, for $95.92.
My last text message is don't change the dates, I will be staying longer in that area !!!.
When l showed up at the Hotel, the desk clerk could not find my confirmed reservation,
then asked for my full name, but mentioned Harrison and said it was for yesterday.
I went to another Hotel in Bakersfield CA. and paid an extra $114.00.
When I came home I spoke to the Hotel Manager and she said I will have to contact Agoda.
I contacted Agoda 4 times, at the end, the Agoda support experience group refuses Customer
reimbursement. Both Companies must coordinate all messages and have exactly the same
messages, all dates must match exactly. Looks like a lack of communication or misunderstanding
by the Staff. I am very upset at the ordeal and spend more time looking for another Hotel after
7:00 PM. I got kicked out. I didn't stay at their Hotel. Already prepaid and need reimbursement .
Sincerely, Upset Customer
I got rejected and didn't stay at the Hotel. I am upset!!!.
Desk Clerk was un-ethical, uncooperative and said if I want to stay I will have to pay again
$118.00
