Lavern
Ramona,#2Consumer Comment
Sat, August 09, 2008
Call AHS and tell the you want a second opinion from another company. First you want to know who the company is so you can check them out. (Don't tell AHS that part.) You can tell AHS you don't feel comfortable with thier choice until you get a company you feel you can trust. The reason the service companies report to AHS a maintenance problem is so AHS denies the repair and you the homeowner gets stuck with the full bill, at the contractors regular street price which will be 2-3 times higher than what they are being paid by AHS. In short the contractor is using AHS for a sales lead and not the piddly $55.00 deductible. Also though in all fairness, you have a 15 - 16 year old AC system. Do yourself a favor and upgrade. The system is old and inefficient. If you have had water run down the inside of the furnace chance are it will soon be rusting out. AND a new system is going to be a lot less expensive to use.
Don
Oceanside,#3Consumer Suggestion
Sat, August 02, 2008
you are correct, humidity will cause a steel drain pan to rust, as a former AHS vendor, ( smartest thing I ever did was quit ) i could tell you stories that would flat out curl your fingernails. ALL home warranty comapnies will find ways to deny the claim, but then on the other hand, what exactly do you expect for a couple of hundred dollar premium ? I currently have 3 to 4 dozen former warranty clients who call me exclusively when their stuff breaks, these companies claim they do extensive back ground checks on vendors, uhhh guess again, in my area alone there are several who do not have proper licensing, or claim no employees to avoid paying work compensation insurance, and the list goes on. One of the biggest lines is "lack of maintenace" but the issue is, unless you know how to get the evaporator coil apart, the average homeowner is not going to clean it, so there is the lack of maintenace issue. do your self a huge favor take the monthly fee, & start a small savings account at your local bank, then when something breaks, you may not have enough, however at least you will be able to choose the proper repair method
Richard
Columbia,#4Consumer Comment
Wed, July 16, 2008
Sorry partner, but your not going to get anything from AHS. I would ask the so called AC Technician does he not know his job???? He probably saw how difficult it would be to change a metal drain pan and decided he didn't want to do it. Besides, he probably had 10 more AHS calls to go on, and will probably say the same thing, lack of maintenance. $550.00 a day, not bad. eh? As a service technician myself, our company is getting out of the home warranty business. They want us to basically do the repairs for nothing. Our time is too valuable to be screwing around with them. Many times I have called the warranty companies to get approval, and the 1st question they ask is the problem due to lack of maintenance. Personally I would never have a home warranty. If you do have any problems with your system, they will only replace the bad component. You will never get a new entire system from them. Good luck with your attempts with AHS.
Richard
Columbia,#5Consumer Comment
Wed, July 16, 2008
Sorry partner, but your not going to get anything from AHS. I would ask the so called AC Technician does he not know his job???? He probably saw how difficult it would be to change a metal drain pan and decided he didn't want to do it. Besides, he probably had 10 more AHS calls to go on, and will probably say the same thing, lack of maintenance. $550.00 a day, not bad. eh? As a service technician myself, our company is getting out of the home warranty business. They want us to basically do the repairs for nothing. Our time is too valuable to be screwing around with them. Many times I have called the warranty companies to get approval, and the 1st question they ask is the problem due to lack of maintenance. Personally I would never have a home warranty. If you do have any problems with your system, they will only replace the bad component. You will never get a new entire system from them. Good luck with your attempts with AHS.
Richard
Columbia,#6Consumer Comment
Wed, July 16, 2008
Sorry partner, but your not going to get anything from AHS. I would ask the so called AC Technician does he not know his job???? He probably saw how difficult it would be to change a metal drain pan and decided he didn't want to do it. Besides, he probably had 10 more AHS calls to go on, and will probably say the same thing, lack of maintenance. $550.00 a day, not bad. eh? As a service technician myself, our company is getting out of the home warranty business. They want us to basically do the repairs for nothing. Our time is too valuable to be screwing around with them. Many times I have called the warranty companies to get approval, and the 1st question they ask is the problem due to lack of maintenance. Personally I would never have a home warranty. If you do have any problems with your system, they will only replace the bad component. You will never get a new entire system from them. Good luck with your attempts with AHS.