Adam
Tomball,#2Consumer Comment
Sun, July 22, 2007
I am a HVAC service tech and have been working home warranty claims for a couple of years. The truth is that all of these companys are like having a HMO health care plan, and if a doctor bills the hmo insurance to much money you know what happens? Yeah thats write they quit giving him pateints. It is the same way with home warranty companys, bill them to much and they stop giving us calls. These warranty companys are destroying the service industry! The way they are doing this is because they write thousands and thousands of policys and it useless for a service company to spend 30k or more on advertising because so many people have a policy you will not get enough response off of the asvertisement to justify the cost. Alot of the policy holders think the service tech is bad, but they do not realize that if we repaired or replaced equipent on every claim we would be so far over the limit that the warranty company has set none of the warranty companys would send us work and my boss would loose his company and me and the rest of the employees would be unemployeed. It is my opinion that it is just a numbers game to the warranty company and they are not concerned with policy holders problems. The more money in their corporate account at the end of each month the more intrest they earn for Ceo's to put in their personal bank account. Thank You Adam