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  • Report:  #1487353

Complaint Review: AIG Travel - Stevens Point Wisconsin

Reported By:
Robert - Silverado, United States
Submitted:
Updated:

AIG Travel
Stevens Point, Wisconsin, United States
Web:
www.travelguard.com/aig/travelinsurance
Categories:
Tell us has your experience with this business or person been good? What's this?

I booked a flight for wife and I from Kunming China to Chiang Mai Thailand in September with return flight from Chiang Mai to Kunming on 10/3.  The purpose of trip was tourism.  I  purchased the Travel Guard flight insurance from the link on the orbitz web site.  In Thailand, my wife had to see a dentist who wanted to do surgery.

The surgery was delayed until Oct 3, the date of our scheduled return flight to Kunming.  I changed the flight, having to pay an additional 600 usd and filed a claim with Travel Guard/AIG.  They made every excuse not to honor the claim, first lying and saying that the trip's purpose was to see the dentist.

When I proved this false, they said they only honor claims when the illness in unexpected. Of course, my wife's toothache was not expected.    This is a rip off scam company.  Nobody should ever purchase this insurance.



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