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  • Report:  #1442274

Complaint Review: AIL--App Info Labs LLC -

Reported By:
Disgusted Elder - Luther, OK, United States
Submitted:
Updated:

AIL--App Info Labs LLC
United States
Phone:
None working as of now
Web:
AIL.com
Categories:
Tell us has your experience with this business or person been good? What's this?

After trying to get to Microsoft with a technical issue, this company leads me to believe they were acting in part for Microsoft since I was on the Microsoft site.  After helping me with the issue, they talked me into buying  3 years protection with McAfee and 3 years of tech support 24/7.  This for the cost of $400. 

After a couple of months service, they started pressuring me into buying additional products for my computer to run smoothly.  I finally drew the line and told them I didn't want their high handed pressure every time I contacted them.  I asked for a refund of some of the money I had paid them because I didn't want their services and high handedness.  They told me to go to my bank and have the money charged back to my account.  My bank said they couldn't do that. 

I relayed the message to "Roger" at a phone number I was given as his own number.  He consulted for several minutes with his accounting people, he said, and they were to issue a check to me and I should have it in a couple of weeks.  After a couple of weeks with no check, I tried calling the number I was given, which was disconnected.  The service number for computer help had also been disconnected.  Lesson learned--DO NOT GET INVOLVED WITH ANYONE OVER THE INTERNET FOR HELP.

AIL IS, IN MY OPINION, A RIP OFF OF THE ELDERLY.  This is a hurtful lesson for a person on a fixed income.  Beware AIL stinks.  They broke our "contract" by disconnecting ways to get their service.



1 Updates & Rebuttals

Marry

Los Angeles,
California,
United States
They are good in what they are doing

#2Consumer Comment

Tue, June 05, 2018

I also took there services few weeks back and i dont think they guys did anything wrong.If you have any issue you should contact them rather then posting here.

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