Complaint Review: Air Specialists Inc.-Dave Pelton - pearland Texas

attached email attempts to service system Mr. Pelton attached is a picture of our thermostat as odd as it may seem it is not cooling and it is same the same problem as of june 15 system staying on but temp in house rises mark from carrier should recall temp of house 77 and stat set at 75 temp did not drop so he raised setting to 77 to make sure system cycle off and on house temp rose to 78 when cycled back on so either thermostat same problem from beginning. And the wireless thermostat lost communication top tech seems to believe bc its wireless signal interference or bc in attic. Check power again by centerpoint all is good air blowing out of vents is quite equivelent to fan air I just wanted u to be aware if we set thermostat at 77 house temp stays 77 so I guess we will set there and air feels same but house temp does rise please contact us on Monday for service because service must be approved by you and maybe mark can come with a carrier tech or engineer to pin point problem. After reinnstall and new thermostat we were hoping this would be good and all will be well for us and u. This is a hot and busy time of year for u sir but all honesty that's why we replaced system and purchased two speed so this would not happen invested time and money as well as you. We just want it to work properly if there were mistakes made we can handle that ppl make mistakes can we move forward and correct them because its taking a negative toll on my family, finances, and our continue relationship with air specialist it is a good situation gone bad and now worse we trust u ur company and techs. So we know intentions are good but this is indeed a complicated situatiion that must be resolved and dealt with so this does not escalate. We are not being difficult or woulnt coroporate with techs and agree on work I also asked to make sure we are sized properly before second install because I want to eliminate problems for all of us and initially on paperwork eddie put model as 5 ton for two speed and 4 ton for one speed along with furnace model change I kno they moved wires in furnace with mark but I believe it didn't help I know all is trying but our summer plans were very busy and important to us and things are not going well. I also noticed my utility bill usage is higher with this system than older system even when it was not functioning properly. We replaced because another company made terriible mistakes that ur company and techs would never make. This cost us 10000 to replace but we still know picking air specialist was a good decision and I still inform others to contact u all for trusted service and equipment. The last company spent last summer here and my kids suffering when school started so we made decision to replace install and system match was two most important things to us and with that knew it would be worth it. We had this conversation right after install and had with jeff hen u kindly agreed to replace I informed him we would pay for 5 ton and labor if that's the mistake before richard comes out to reinstall so we don't have continuing problems or this gets really bad. I told mark same when here I did not want this to reflect poorly on u ur company or ur fiinaces that if there is a mistake little or big let's fix it and be honest to do what needs to be done before this goes really bad. He reassured me if he has to come back out he would if thermostat had problems no worry 10 ear part warranty with carrier and 10 year labor warranty with air specialist. We are in good hands I was reminded and let them do what needed and trusted.  This is horrific situation I wouldn't wish on worst enermy this summer we haven't had enjoyment relaxation. My husband works in this heat and its hard on him too. I will pay for a 5 ton if I have to I just want this over fixed and we can all move on I will pay for carrier to comeout engineers what ever if its ur time and money valuable too but the work and job needs completion and resolute . it can not be left like this not working properly . I hope on Monday u can find a way to next step to reslove this. Be safe and enjoy ur weekend. Congradulations on ur daughters marriage I wish them love happiness prosperity and many blesssings for them. Attached is picture of thermostat again showing still set on 75 house temp 77 compressor does not shut off air bubbles in sight glass and air vents are not blowing cold air we need immediate service of equipment installed by air specialist and under warranty with air specialist. This same problem has been ongoing problem despite services reenderred so something is obviously wrong with system and needs immediate attention. I fear it may be leaking or worse but u have refused service on account. My family and I can't go without a/c in this heat. We have not been difficult but understanding and trustworthy to service equipment. Mark form carrier and jeff from air specialist after replacing components serviced furnace/circuit board. If refusing to service equipment nor responding then we are requesting refund of system so that we can have another company install new equipment thus releasing you air specialist. Obviously the only resolute since u air specialist installed lesss than year ago and has serviced replaced and reserviced system. We have continously asked u if our system was a proper match and if we were going to continue to have same problem due to undersizing or defective equipment including circuit board to furnace. As I recall that furnance was not furnace agreed upon in propsal changes were made to paper work without our knowledgement and did not made aware til after install spoke with u and u reassured me by extended preventive maintenance to 3 years we were in good hands I then proposed removal of system and questioned size of compressor thus again reassuring me 10 year parts and labor. There is obviously a problem with system and//or install or we would not be continuing to have same problem as of june 15th I have requested numerous times a compromisable approach to resolving this situation my refunding money and or replacing system to meet true standards energy efficiency ahri ratings certify that our original proposal would of matched clearly with a 5 ton compressor so changing the furnace was obviously wrong choice to match also mark and jeff changing wires on circuit board to furnace was not a correct judgement because the system is not functioning properly. At least it was cooling and not shuting off now its not cooling and not shutting off with air in lines because of bubbles in sight glass. We have invited u to our home been very trustworthy and compromisable did all u jeff mark mike asked from us so to refuse services is not acceptable and we under contract with you I am trying to handle this professionally and deligently and allowing u the opportunity to service, evaluate, replace what ever needs to be don't to get system operating properly....I think we also may have a coil leak now. Mr pelton if I wanted to be difficult I would of never raken this much time and efforts to keep this to a mediated situtation rather expedite and definately wouldn't let this continue and this will be my last effort to request mark carrier rep u or aor specialsit tech to evaluate inspect service our system bought installed and serviced by air specialist inc. So please consider doing the right thing without dragging this out further and making matters worse for both of us thank u nisha roberson if someone made a mistake with matching let's make right if someone made mistake at install let's make right and if services were made to system changing component operation and function let's make right we are willing to give the option if refusal of service refund all funds so we can have another company install new system or work with us to make this right no service on

Again another email forward showing our continue contact and efforts made with air specialist to service system. It is not working properly and we allowed reasonable time to resolve this its been a long process and wwe have been patient please escalate to department with air specialist whom can assist us with this matter we are having unbearble heat tempertures in our area so it is important to have our equipment functionally properly and that's all we ask. My regret is letting them service it again after replacement of parts when equipment was functioning properly and house temperture did reach set point of 75 and cycled off. Unfortunately they did make changes not upon our request after reinstall and brought us back to june15 first day of service I thought intentions were good and airspecialist would take care of us. Dave pelton asked me to trust them and I never refused them to do services I did mention after reinstall to let sysem run a few days before returning to change thermostat and was not aware of changes taken place in furnace til after decision was made by mark tearford carrier rep and jeff air specialist service manager their reasoning was sensible with the understanding if they made these adjustments and changes they would come back if a problem arose again in result I was apprehensive in wanting anything done after reinstall of equipment/parts because the more it was woorked on the more and worse the problems became that lead us here so I blame myself for trusting this company dave pelton and the honoring of service and installation contract and warranty. This is a problem that has arose to a escalations of issues gone wrong and I'm tryying to be patient and hopes in regards with carrier this matter will not be taedken lightly the seriousness of this matter. We know it wil,l take time but time is already 6 weeks in and summer getting hotter thank u

Nisha roberson 281 501 1154 our system is not helping anyone better this situation a situation that never should of happened .

Again another email forward showing our continue contact and efforts made with air specialist to service system. It is not working properly and we allowed reasonable time to resolve this its been a long process and wwe have been patient please escalate to department with air specialist whom can assist us with this matter we are having unbearble heat tempertures in our area so it is important to have our equipment functionally properly and that's all we ask. My regret is letting them service it again after replacement of parts when equipment was functioning properly and house temperture did reach set point of 75 and cycled off. Unfortunately they did make changes not upon our request after reinstall and brought us back to june15 first day of service I thought intentions were good and airspecialist would take care of us. Dave pelton asked me to trust them and I never refused them to do services I did mention after reinstall to let sysem run a few days before returning to change thermostat and was not aware of changes taken place in furnace til after decision was made by mark tearford carrier rep and jeff air specialist service manager their reasoning was sensible with the understanding if they made these adjustments and changes they would come back if a problem arose again in result I was apprehensive in wanting anything done after reinstall of equipment/parts because the more it was woorked on the more and worse the problems became that lead us here so I blame myself for trusting this company dave pelton and the honoring of service and installation contract and warranty. This is a problem that has arose to a escalations of issues gone wrong and I'm tryying to be patient and hopes in regards with carrier this matter will not be taedken lightly the seriousness of this matter. We know it wil,l take time but time is already 6 weeks in and summer getting hotter thank u This is my last and final attempt to ask for service on or system or compromisable resolute. It is 78 degrees in my house 50 plus humidity and again after replacement of equipment home was cooling until mark carrier rep and jeff air specialist manager moved wires in furnace slowing down air flow there is no cool air coming out of vents and home is not cooling not just according to thermostat but to read from vent of 70 there is something wrong with sytem clearly and system is not functioning properly. Again requesting service to equipment immediately. Our contract states 10 year part and labor warranty as well as ur installation has not been one year this the services rendered where entrusted to fix system its a new system so responisbilty is with air specialist unless refund so we can install new equipement with another company.