Complaint Review: Airan2 Airan-Pace & Crosa P.A - Internet

Below is our story of the struggle we have been though with this company. There are seven months of no contact or communication over more than a year and a half. The lenders require updated information every sixty to ninety days, the gaps reveal a non performance issue.

We started a Loan Modification in March 2009 with Trumans Foreclosure Assistance, a company Subcontracted by the law firm; Airan2, Airan-Pace, & Crosa, P.A... In July 2009 a Law firm lawyer (Lalita Airan) contacted us and advised they had taken our file back from Trumans (FYI Trumans has been indicted by the FTC). At first I requested a refund; they said they wanted to help us. I was told we would be in breach of contract if we did not let them perform the contracted service. I have learned thru communication with them they had taken back the file in March 31, 2009 four months earlier. This represents four months of the file not being worked. The fact they had to request a new letter of Authorization for the lender to allow them to represent us bears this claim. In April 2010 I received an email they had been trying to contact us. I responded with repeated emails, telephone calls to the person who was handling our file to make contact with us and included the contact info again they already had. Three months went by with no reply back. Finally I sent a request for contact on their website. . I filed a complaint with the BBB and the Florida Bar against the lawyer of contact.

We contacted the lender to find out where we are in the process, only to be informed by the lender the law firm had been sending information to the wrong department. We asked the lender to forward a Home affordable Package to us on July 9th 2010 as we believed we had been wronged by this Law firm. Finally with the oldest form of technology they made a telephone call. We have not heard from the Lawyer of contact to date.

A new person contacted us (Barbara Pace) on July 21, 2010 to tell us they have been working our file and no they have no record of us trying to contact them. I have documentation to show we had called and emailed them and sent a request via their website. I had her (Barbara Pace) forward an email with information showing what the status of our file is (attached below). Now they have tried to mislead us in to believing they have been working the file. Barbara Pace stated they had requested the Home affordable package be sent to us. We did however; receive another package on July 21st which clearly shows they had to rush to contact the lender to show some activity on the file. I have documentation that shows we did request the Home Affordable package on July 9th 2010 as we believed they had forgotten us. There is a pattern of their inability to handle this service. From March 2009 to date there is clearly a period of seven months that no work has been completed on our file. The lenders are requesting new financial information every sixty days. They seem to be in denial. Obviously you can understand my concern on how this has been handled. If I cant get them to provide a refund with the documentation I have I am forced to make this complaint. Total fee paid was $2195.00

I have learned they have been named in suit by the Colorado AG in Nov 2009. He was able to get compensation for the consumers of his state.

Barbara Pace Email:

Per our conversation I did want to update you with the status on the modification. At this time you are in review for the new "Making Homes Affordable Plan". We had requested that a packet be sent out to you on June 21st and per confirmation from the bank they had sent that out to you on June 23rd with a return envelope for the requested documents. Per their confirmation they rejected the packet received on July 6th as some things were missing. They still need a 4506T signed with SS# and contact phone (I am a blank copy for you) and a letter from employer on letterhead showing start date, rate of pay, how often paid and YTD earnings. This information is usually on a regular pay stub and would need 2 most recent. They also need an updated Letter of Authorization for us to go to the new Dept. (I have attached a copy of this also)