AirAsia is ripping off people every day, the company owned by the elites who have a connection with big boys officials. The service really rude staffs and they website hidden charges such as baggage, insurance, meals, water blanket. The airplane is an old, and unsafe condition.
If you miss the flight, they are trying to avoid your airport tax refund because most people did not know and the airline kept millions of dollars every year. The Airline law and regulation also bad because it is legal to keep people money. The individual does not bother because it is not worth the time but that what the airline like it.
Do not use this AirAsia devil, it is not worth it. This is the biggest scam Airline because it is owned by the devils who have deep pockets. They give extra service to high ranks officials but not the ordinary people.
If they refuse to pay back whatever the reasons, sue them, that what I do even thou, it costs more than what I paid to that devil Air Asia.
Do it for the right principle without fear.
Do not waste your time call them because of no one answer the phone. AirAsia customer service is hell never get thru the real-life person for service. And the website provides you no benefit. Air Asia intended to annoy you. The time limit is 60 days for the claim and the claim law has changed from the consumer protection to the CAAT which is the Airline Association LOL. The staff will tell you by email that you are not eligible to get Airport tax-refund. I decided to fight these devils to the end. Boycott AirAsia.
I am wondering that what is the government or public lawyers who said they are the people servant LOL.