Special Operations Team
Bethesda,#2UPDATE Employee
Fri, July 30, 2010
Since 1979, Airfare.com parent company has been
dedicated to accommodating travelers with top value airfare made possible by discounted
airline consolidation. In 1995, we
became the first airline discounter to go online. Over this period of time, airfare.com has continually
strived to provide world-class customer service and affordable airfare prices. We
handle hundreds of thousands reservations a year and have dealt with millions
of different transactions since our company has been in business. We are a fully
bonded travel company, a verified merchant of authorize.net, an ARC appointed
member of ASTA, a member of IATAN, Visa Verified, a member of Master Card
Secure Code, Diners Club International, Discover Card Financial Services,
American Express, and all bookings are Secured by GeoTrust Secure Socket
Layer.
Airfare.com does not change reservations without
the written consent of the traveler. Airlines are constantly updating their
systems with new flight times and routing. There are times where notifications
are not sent to us. As a result, we cannot notify the passenger of an airline
schedule change. When we do receive notification, we make every attempt to
advise the passenger about the schedule change by phone and email.
Airfare.com will do everything possible to help the traveler find
acceptable arrangements, with the ultimate responsibility placed on the airline
to give the approval on accommodating the passengers schedule change.
Airfare.com strongly recommends travelers to constantly check their reservation
with us and the airline.
Airfare.com is a fully bonded travel company
that follows all rules/restrictions placed upon us. Our company culture also
insists upon exceeding customer expectations by looking for every avenue to
assist our customers. If you have any comments, questions and/or concerns
please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working
diligently to resolve every customer concern.