- Report: #599481
Complaint Review: Airflow Outdoor Cooling Solutions - Davie Florida
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Author Confirmed
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Airflow Outdoor Cooling Solutions
7320 Griffin Rd., Suite 103 Davie, 33314 Florida, United States of America
Phone:
305-747-4026
Web:
www.airflowspecialists.com
Categories:
Business Rating:
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Airflow Outdoor Cooling Solutions Airflow Specialists cooling system, outdoor misting fan Davie, Florida
I purchased an outdoor misting fan at a South Florida home show. Shortly after delivery 5/25/09, I began having issues. They came out to try and address it, but told me they would just replace the fan. That was in September of 2009. I called, emailed and faxed repeatedly, but my contact, Stuart, never returned any of my 50+ communications. How can you not even return a call to say you're still working on it? That's all I ever wanted. I've even driven by their offices, though no one was there. I contacted their sister office in Naples. I spoke with a gentleman named Jim. He was helpful and provided me Stuart's personal cell phone and email address, which he still didn't answer. Jim had some influence over Stuart, but could not mandate his actions. Jim assured me he spoke with Stuart on several occasions where he encouraged Stuart to contact me. Even after his colleague got involved, Stuart still refused to contact me.
I left him a final voice mail and email asking him to please contact me, or I'd be forced to take action. Still, I heard nothing. As a result, please DO NOT purchase any products from Airflow Outdoor Cooling, as they clearly don't stand behind their products.
I left him a final voice mail and email asking him to please contact me, or I'd be forced to take action. Still, I heard nothing. As a result, please DO NOT purchase any products from Airflow Outdoor Cooling, as they clearly don't stand behind their products.
2 Updates & Rebuttals
mist engineering
davie,Florida,
United States of America
Airflow Outdoor Cooling Solutions Airflow Specialists cooling system, outdoor misting fan Davie, Florida
#2REBUTTAL Owner of company
Fri, December 10, 2010
Several day after the purchase the customer could not figure how to assemble and operate the product. Normally if the customer require assembly we charge 100.00. In this case we did not. We went over all the operation procedure with the client and especial not to let the pump run without water. We emphasized again that this systems misting expectations are that of a residential application (meaning occasional use of 2 -3 hours.
We did not hear back from the client for about 3 months he called and said that the fan was leaking. Again instead of having him call the manufacturer which was responsible for the warranty we went back over to the customer without charge to investigate.
The fan indeed had a small leak, we opened up the motor and found extreme fatique indicating that it had been run dry. We explained that this was not a warranty problem but we would replace the part at cost. The client became upset with us and demanded a new fan.
We explained that the manufacture who held the warranty would not replace the fan based on not following the operational procedures. The customer was not satisfied with our solution of replacing at cost the pump.
This customer became irate and kept on calling us and the manufacturer for his mony back. Yes he did call over fifty time, in many cases 10 time a day during all hours.
Airflow Outdoor Cooling is concerned about our reputation we have been in business for over 8 years and have done many high-profile mist cooling systems in many of South Florida premiere outdoor venues. After talking to the manufacturer there response was to only credit us for the fan and we out of our own monies refunded the 700.00. Our aggreement with the customer was to return the fan when he got his money. Still have not seen the fan and will not return our calls.... Interesting !!!!!
As in most cases when a customer goes to the length to write a extremely negative statement over 700.00 and can offer no real evidence of our willingness to solve this mater and the fact that he even stated that we resolved this matter by giving him his money back and not returning our equipment should show that our company is credible and stand behind our products.
Let's be real if during our 8 year
existence with over several hundred clients we have only one non-substantiate
claim we must be doing something right
-->
customer didn't tell full story!!!!.Customer purchased a residential
mist fan from our company. the customer was told that this product was not
designed or priced for heavy duty usage. The customer cost for this product was
700.00 normal heavy duty mist fans cost in excess over 2000.00 dollars. Also this product needed to be assembled.
Several day after the purchase the
customer could not figure how to assemble and operate the product. Normally if
the customer require assembly we charge 100.00. In this case we did not.
We went over all the operation procedure with the client and especial not to
let the pump run without water. We emphasized again that this systems misting
expectations are that of a residential application (meaning occasional use of 2 -3 hours.
We did not hear back from the client
for about 3 months he called and said that the fan was leaking. Again instead
of having him call the manufacturer which was responsible for the warranty we went back over to the customer without charge to
investigate.
The fan indeed had a small leak, we opened up the motor and found extreme fatique indicating that it had been run dry. We explained that this was not a warranty problem but we would replace the part at cost. The client became upset with us and demanded a new fan.
We explained that the manufacture who held the warranty would not replace the fan based on not following the operational procedures. The customer was not satisfied with our solution of replacing at cost the pump.
This customer became irate and kept on calling us and the manufacturer for his mony back. Yes he did call over fifty time, in many cases 10 time a day during all hours.
Airflow Outdoor Cooling is concerned about our reputation we have been in business for over 8 years and have done many high-profile mist cooling systems in many of South Florida premiere outdoor venues. After talking to the manufacturer there response was to only credit us for the fan and we out of our own monies refunded the 700.00. Our aggreement with the customer was to return the fan when he got his money. Still have not seen the fan and will not return our calls.... Interesting !!!!!
As in most cases when a customer goes to the length to write a extremely negative statement over 700.00 and can offer no real evidence of our willingness to solve this mater and the fact that he even stated that we resolved this matter by giving him his money back and not returning our equipment should show that our company is credible and stand behind our products.
Let's be real if during our 8 year
existence with over several hundred clients we have only one non-substantiate
claim we must be doing something right
Adam fractenberg
Plantation,Florida,
U.S.A.
Airflow Cooling Made Me Whole
#3Author of original report
Thu, July 01, 2010
They dropped off a check today and finally corrected this matter.
