- Report: #1429605
Complaint Review: Aixa Vilar - Los Angeles California
Reported By:
Aixa -
Glendale, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Aixa Vilar
12021 Wilshire Blvd Suite 626 Los Angeles, 90025 California, United States
Phone:
8006214893
Web:
https://frontier.com/
Categories:
Business Rating:
(0)
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Aixa Vilar Frontier Communications Steals! Los Angeles California
Frontier Communications is only good for taking your money unfairly, they steal from you! Our business signed up for the 500 Fios plan ($300+ a mo), our internet speeds would barely reach the 300 mark. We had technicians come out and they, themselves said that getting up to 500 was an impossible feat, not even close. When you call Frontier and ask them about this, they say that the speed isn't guaranteed. Then why even sell the service!?
They know very well, that they can charge us for it and then not deliver. So we ended up downgrading to the 300 plan since those were the speeds we were reaching anyhow and requested a credit for the previous plan, since we never got what we paid for. Our credit was denied. Worst of all now on the 300 plan, we're getting speeds in the 100's!! We're so furious and customer service can't do anything about this, except say that they're sorry and that they can't guarantee the speeds. How is Frontier still doing business and getting away with this??
