- Report: #1001313
Complaint Review: Ajustable Beds Direct - Monset New York
Reported By:
Al Watzlavick -
McEwen, Tennessee, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Ajustable Beds Direct
10 Jill Lane, Monset,NY 10952 Monset, 10952 New York, United States of America
Phone:
1-800-993-1012
Web:
www.adjustablebed.tvadjustablebedmodels.html
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ajustable Beds Direct Mike Peterson Will not honor their warranty after many phone calls Monset, New York
I bought a adjustable bed from Adjustable Beds Direct. Mike Peterson said the platform,frame,
motors,legs and remote was 100 % Non Prorated lifetime. Labor included. I purchased a double
twin bed.
From the day I got it the bed on my side makes a terrible noise when raising the head portion up.
I called Mike Peterson and told him my problem. He said call 314-447-0734 and talk to Chris. I
called for 2 weeks no response. I called 1/7/13 and talked to John Martin he said Mike would call
me back which he did not do. They told me to call the factory 314-447-0736 and talk to Sue
Crutcher. I talked to her explained the problem about the bed . 1/8/13 Sue called me back said
she was going to send me a motor and I could put it on myself. I told Sue I had parts and labor
warranty. Sue then told me she was in St.Louis said they don't have anyone in Tennessee to do
the repair . I told her its not the motor it makes a screeching noise and she would do something
different. 1/9/13 I called John Martin did not return my call.
1/14/13 Sue Crutcher called me said Chris another person would call and take care of the problem.
I called Chris at the factory who does the warranty repairs 1/14 1/15 1/16 1/17 1/18 1/22/13
Called Sue Chrutcher said she would get Chris to call but no response. !/22/13 Called John Martin
told him I need to talk to Mike Peterson said he was busy. Called again John Martin said I have to
keep calling the factory after these many times I called and got no response. Adjustable Beds Direct
will not honor their warranty. I am very displeased and will not do any further business with them.
motors,legs and remote was 100 % Non Prorated lifetime. Labor included. I purchased a double
twin bed.
From the day I got it the bed on my side makes a terrible noise when raising the head portion up.
I called Mike Peterson and told him my problem. He said call 314-447-0734 and talk to Chris. I
called for 2 weeks no response. I called 1/7/13 and talked to John Martin he said Mike would call
me back which he did not do. They told me to call the factory 314-447-0736 and talk to Sue
Crutcher. I talked to her explained the problem about the bed . 1/8/13 Sue called me back said
she was going to send me a motor and I could put it on myself. I told Sue I had parts and labor
warranty. Sue then told me she was in St.Louis said they don't have anyone in Tennessee to do
the repair . I told her its not the motor it makes a screeching noise and she would do something
different. 1/9/13 I called John Martin did not return my call.
1/14/13 Sue Crutcher called me said Chris another person would call and take care of the problem.
I called Chris at the factory who does the warranty repairs 1/14 1/15 1/16 1/17 1/18 1/22/13
Called Sue Chrutcher said she would get Chris to call but no response. !/22/13 Called John Martin
told him I need to talk to Mike Peterson said he was busy. Called again John Martin said I have to
keep calling the factory after these many times I called and got no response. Adjustable Beds Direct
will not honor their warranty. I am very displeased and will not do any further business with them.
1 Updates & Rebuttals
Al Watzlavick
McEwen,Tennessee,
United States of America
Ajustable Beds Direct
#2Author of original report
Mon, February 04, 2013
Upon talking to Mike Peterson he got the bed replaced instead of repairing which I think is great. I will continue to do business with them I am pleased this issue was resolved.
Mike Peterson is an honest person.
