- Report: #595457
Complaint Review: aknaf software - Houston Texas
Reported By:
DavidAF -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
aknaf software
16350 Park Ten Blvd Houston, 77084 Texas, United States of America
Phone:
281 398 3770
Web:
www.aknaf.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
aknaf software bad software, rude customer service, hateful conduct and racist remarks Houston, Texas
I purchased Advantage about 3 months ago after I bought my salon and it was working fine up until a few weeks ago. Then it began hurting business when appointments would not display properly and out of date tax tables. When I called aknaf tech support I was placed on hold forever only to have Kal, the owner belittle and hang up on me out of frustration when he could not help me. Since the software is useless, and Aknaf doesnt have the patience to help me get the software back to working correctly, I have requested a refund. I sent all materials back to their Park Ten address (as the owner told me to do) only to have it returned because Aknaf is no longer at that address....they don't have an office apparently. So this is the reason the owner is not giving me my refund after he gave me a bogus address to begin with. I have also been getting hateful calls at my salon from restricted phone numbers. I cannot repeat what was said on this site but they were anti-Semitic anti-gay and spoken with a voice changer with the idea the caller would not be traced. But thanks to modern tecnology, these hidden phone numbers were traced by the Houston Police Dept back to two different women who are employees at a Houston gentlemens bar and this is where they met the owner of Aknaf software. HPD informed me he has been cited for these offenses but I am still out hundreds of dollars worth of bad software products.
I would like to know what if anything is being done about the Aknaf operation, is there a class action lawsuit pending? If not, there should be. I would be more than happy to spearhead a lawsuit so I would like anyone else interested to contact me so the process can begin. These charlatans should no longer be able to victimize small business owners and should have to recompense the ones who have already lost so much money.
1 Updates & Rebuttals
DavidAF
Houston,Texas,
United States of America
AKNAF must pay damages/bad software recompensed
#2Author of original report
Tue, June 08, 2010
I was able to go to small claims court and get most of my money back besides filing fees of course. Aknaf software had to pay for the non-working software as well as damages for slander and threats made to me and my salon. This was all possible because my business is in Houston and this is where AKNAF is based. Unfortunately, they sell products all over the country where its not feasible to go to court to get your money back.
Plain and simple, avoid buying any salon software products from any company here in Houston. Aknaf works under multiple aliases because of the numerous complaints from customers. Make sure whomever you purchase from:
1. Does not have an F rating on the BBB
2. Has legitimate office space
3. Is NOT working out of some middle eastern commune
4. Cares about customer loyalty
There are numerous salon software companies with A and B ratings on the BBB. Put your money toward a business that cares about its customers and not one that is only looking to take your money then run and hide
