- Report: #884946
Complaint Review: Alamo Car Rental--Las Vegas Intn'l Airport - Las Vegas Nevada
Reported By:
GinaKweli -
Mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Alamo Car Rental--Las Vegas Intn'l Airport
7135 Gilespie St., Las Vegas, 89119 Nevada, United States of America
Phone:
(702)263-8411
Web:
Categories:
Business Rating:
(0)
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Alamo Car Rental--Las Vegas Intn'l Airport Rip-off! Charged Huge for tiny scratch & $50 administration fee on top of it! Las Vegas, Nevada
It was my first time to Las Vegas. I rented a car from Alamo. The desk clerk offered me a chance to upgrade from a compact to mid-size sedan for only $50. I declined. I arrived on the lot & the Alamo associate told me they were out of compacts and so he would give me mid-size. He gave me the keys & pointed to a car 30 yards away. I went to the car, gave it a quick look-over and drove to my hotel.
I parked in the covered parking structure of the LVH...for 2 days w/o moving the car. There were no parking cement "curbs", just painted parking lines designating a parking place. Two days later I got back in the car & drove straight back to the Alamo rental return.
When I returned the car, the associate found 3 scratches on the front lower bumper (like the kind made from parking too close to a cement curb in a parking slot). I went to the customer service desk and filled out a "contested damage" report. The courteous lady said she would look to see if the damage had been noted at a previous check-in on the car.
Of course, they didn't have any record of previous damage. They are charging me $150 to repair the 3 scratches PLUS $50 administrative fee. I have no options, I will have to pay. But I am never renting from Alamo car rental and I am going to spread the word to all my friends and business associates.
I parked in the covered parking structure of the LVH...for 2 days w/o moving the car. There were no parking cement "curbs", just painted parking lines designating a parking place. Two days later I got back in the car & drove straight back to the Alamo rental return.
When I returned the car, the associate found 3 scratches on the front lower bumper (like the kind made from parking too close to a cement curb in a parking slot). I went to the customer service desk and filled out a "contested damage" report. The courteous lady said she would look to see if the damage had been noted at a previous check-in on the car.
Of course, they didn't have any record of previous damage. They are charging me $150 to repair the 3 scratches PLUS $50 administrative fee. I have no options, I will have to pay. But I am never renting from Alamo car rental and I am going to spread the word to all my friends and business associates.
3 Updates & Rebuttals
Alamo Rent A Car
St. Louis,Missouri,
USA
We are listening
#2UPDATE Employee
Sun, May 20, 2012
Thank you for bringing this to our attention. We would like to look into this further. Please email care[at]alamo.com with your full name, the rental agreement number, and full details of the incident.
When emailing, please list reference #120520-000169 in the subject line.
Veronica
Alamo Car Rental
Robert
Irvine,California,
U.S.A.
I just have to ask...
#3Consumer Comment
Sat, May 19, 2012
According to your report you did the following.
You rented a car from Alamo(Las Vegas Airport?).
You drove directly to the Hotel and parked the car.
You did not move the car for 2 days.
You then drove it directly back to the Airport
Have you ever heard of a Taxi or Shuttle? You are talking a distance of not more than about 5 miles each way. Why in the world would you spend that much money to rent a car when all you did was go to your hotel and park it? Getting a Taxi or Shuttle would have been significantly less.
Now that not withstanding you probably will also have a post from someone who works for Alamo asking you to contact them. If that does happen I hope you post the resolution as well.
Jim Martin
Indiana,USA
Stupid question
#4Consumer Comment
Sat, May 19, 2012
If you were just going to stay at the hotel any way, why did you rent the car in the first place? Probably would have been cheaper just to take a cab.
