- Report: #1257928
Complaint Review: Alert 1 - Williamsport Pennsylvania
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Author Not Confirmed
Why?
Alert 1
1000 Commerce Park Dr. Suite 300 Williamsport, 17701 Pennsylvania, USA
Phone:
1-800-693-5433
Web:
www.Alert1.com
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Alert 1 defective buttons Williamsport Pennsylvania
This is a medical alert fall system worn around neck Which cost $400.00.
First large button went off 4 times while standing and moving normally. I called in and reported this. I was sent a smaller button which they said was not as sensitive. The second one I wore it for a couple of weeks and that too was setting the machine off, since I continued to hit the cancel button several times more. When I called to complain no one told me I could return this system, since I had only 30 days to do so.
One day I left the house to take my car to Kia Dealers for something ordered to be installed. Before I got in the car I removed something to put in shed. While driving to Kia Dealers, my daughter called and said the Fire Department was at my house. They said my Alert1 was set off. i was in shock, since I was fine and driving in my car.
I called as soon as I got home. The woman I talked to for awhile, since I was angry, finally admitted to me that they were having problems with these items; however, I could not get any refund, since I my 30 days were up. She said this was something new they were using and she felt really bad about my situation.
I was informed by someone else that I paid for this for one year and could not get any money back. I cannot wear it now, since I am afraid I will set it off again. It is hanging from a drawer knob beside my bed. i feel I have been conned into buying someting defective because I am elderly and an easy target. Their sithe has no where to warn another elderly person.
I now have to find another Medical Alert devise and am stuck with one that does not work as it is advertised it should.
