Tellahliah
Seffner,#2UPDATE Employee
Tue, January 13, 2009
First off I'd like to know the symptoms of your problem if you could recall them. And the Reason why you couldn't send the computer back is because you have to purchase a contract called Return To Depot which once a tech deems a part bad in your computer you may then take one of two options Send it to Depot, which can then take 10-14 Business Days to test the machine for any more problems (plus the time it takes to get there and back) or two agree to have the part sent to you and place it in depending on which part it was in the case of a motherboard a tech would come to replace it, and another note in the contracts of dell computers there is a agreement to troubleshoot or no parts or service can be provided