Steve
Hialeah,#2Consumer Suggestion
Mon, October 23, 2006
Good afternoon Thomas, My name is Steve Lopez and I am a support forums administrator for Alienware. I am sorry to hear about the trouble you have been having with your laptop and our service. This is not typical of the Alienware experience and I will do what I can to make sure your issue is resolved in a satisfactory manner. Please send your account information to my E-mail address at [email protected] and I will see what I can do to make this right. I apologize for the inconvenience. Best Regards, Steve Lopez Support Forums Administrator