echo.star
Alabama,#2Consumer Comment
Tue, November 26, 2013
I'm in Spain and I've been scammed at aliexpress.com: I bought usb flash drives and they were FAKES. I didn't know at the time, but apparently it's an incredibly common scam. I was even stupid enough to return the items (360 Euros to return it all!) after paying 460 Euros in custom fees: a 820 Euros loss aside from the price of the merchandise.
The complaint center isn't very helpful, they even seem to side with the scammer: at the time of this message, they think that *I* am the Seller. I have no idea how they managed to swap Buyer and Seller like that... I was even sent an email in CHINESE (thank you Google Translate!) saying that I needed to provide proof that I can sell that particular brand of usb flash drives in aliexpress... even though I am not a seller... I have never sold anything via aliexpress!!
They ask for evidence that I've already provided, clearly showing that not a word I previously wrote was read. I suspect the aliexpress employees might be accomplices. I have contacted [email protected] but nobody answers. I couldn't find another way to contact the administrators.
I also reported this situation to the Police, my bank and MasterCard (I paid with a card) as specified in the complaint center's FAQ.
Note that I understand that it is not aliexpress' fault that so many of their sellers are scammers but the problems I'm having with the disputes and the complaint center are! And becoming the scammer's accomplice is definitely criminal!
Alibaba_Rep
Causeway Bay,#3UPDATE Employee
Wed, October 02, 2013
I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group