- Report: #1472989
Complaint Review: All American Handyman - Lake Zurich Illinois
Reported By:
Feeling abused -
HIGHLAND PARK, IL, United States
Submitted:
Updated:
-
Author Confirmed
Why?
All American Handyman
150 Oakwood Road Lake Zurich, 60047 Illinois, United States
Phone:
847-438-4131
Web:
https://www.yourallamericanhandyman.com/, https://www.aaexs.com/
Categories:
Business Rating:
(0)
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All American Handyman All American Exterior Solutions Deceptive Facebook ads to solicit work. After performing substandard work, they sued us. Lake Zurich Illinois
Report Attachments
It started as a small $1600 home-repair job by Lake Zurich-based All American Handyman. Some work was billed in full but never performed. Other work was performed badly (e.g. a kitchen knife rack fell off the wall within four hours of installation, a light switch was installed backwards, and a safety railing violated the local building code by not starting until the SECOND step, see photos). Instead of agreeing to a small discount, All American’s owner, Sergey Taitler, demanded full payment, filed a mechanic’s lien on our home, and SUED us to collect every dime!
We had found All American Handyman’s name on a trusted Facebook group of local moms which was designed to share recommendations for local service providers. All American (https://www.yourallamericanhandyman.com/) got glowing endorsements, but we didn’t know that all those “All American is the best!” reviews (and others for its sister roofing company, All American Exterior Solutions, https://www.aaexs.com/) were all secretly written by the General Manager/owner’s wife, Brenda Green Taitler. That's pretty sneaky.
Endorsements that fail to divulge the writer’s personal financial connection is called “astroturfing,” which the FTC calls “deceptive.” See https://goo.gl/j6xz3r. All American also violated various parts of the Illinois Home Repair and Remodeling Act (HRRA) which is designed to protect consumers from disreputable repair companies. These include failing to provide a written estimate for work over $1000, failing to provide a copy of the HRRA brochure, failing to give us homeowner a copy of the Consumer Rights brochure, and more.
1 Updates & Rebuttals
Highland Park,
Illinois,
United States
Illinois,
United States
We have resolved our issues
#2Author of original report
Thu, January 09, 2020
I wrote the original post. The parties have since resolved their dispute to our mutual satisfaction.
