- Report: #1213394
Complaint Review: All Computer Resources - Nationwide
Reported By:
foamhand -
Grand Junction, Colorado, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
All Computer Resources
Nationwide, USA
Web:
www.allcomputerresources.com
Categories:
Business Rating:
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All Computer Resources 2 defective PCM's in a row. Miami Florida Nationwide
Well, after 2 defective reman PCM's from All Computer Resources, and 2 defective reman PCM's from O'Reilly's Auto Parts (Cardone units) I finally had to pony up the $1050 for a OEM MOPAR PCM to get a reliable one.
The Local Dodge service center did all the installs and troubleshooting after the first ACR unit didn't work.
All Computer Resources is a scam. Neither one of their PCM's would even link with the Dodge service DRB III scan tool, even after unplugging all related sensors and tranny harness etc. Their units would not even work in a running Durango identical to mine that Dodge Service tested them in. STAY AWAY FROM THIS COMPANY. They are trying to claim that some bare wires from an ATF leak found on the tranny harness caused the problem and it wasn't the PCM but Dodge service had the harness unplugged from the PCM during testing and couldn't even establish a basic link with their DRBIII tool. I filed a credit card dispute with All Computer Resources and they are fighting me tooth and nail to keep my payment. I lost the dispute because I refused to pay shipping to return the defective item but I used it as a core at Dodge so I got some value back.
I will say O'Reilly's auto was much better to deal with as they immediately refunded my money and core charge. No blame game or excuses.
Dodge service explained to me that they see this issue all the time with non-mopar aftermarket units. They have had many customers bring in their self-purchased PCM's only to have them not work right out of the box. My Tech told me that even a blind squirrel gets lucky sometimes and they do get a few non mopar units that work, but 6 months later they often fail. My tech claimed that even though many PCM reman companies claim to completely rebuild and test their units, they actually only fix a few things and miss some things by testing them cold on a bench and not under running heat and vibration conditions. That's why the Mopar units are so expensive. They are completely rebuilt and tested to OEM specs and any available updates are installed. So I went with OEM Mopar and problem was solved...no issues so far.
I just want the buyer to beware of this company.
