- Report: #1240828
Complaint Review: All PC Experts - Internet
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Author Confirmed
Why?
All PC Experts
Internet, USA
Phone:
1-888-927-3299
Web:
www.allpcexperts.com
Categories:
Business Rating:
(0)
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All PC Experts Lied told me they were partners with a legitimate pc repair company Internet
I was contacted by All PC Experts right after I had been contacted by a legitimate company. They told me they were partners with this other company. They are not. They'd call me every couple of weeks and tell me they needed to 'fix' my computer. Like a fool, I let them have access.
The legitimate company contacted me yesterday. They are partnered with Microsoft, their engineers are Microsoft certified. All PC Experts are not. The legitimate company ran some software and right away, I saw there was a field of 'foreign addresses' between 2 other fields that was not supposed to be there. I could see everything the legitimate company was doing to my computer. I didn't see anything All PC Experts was doing.
After the scans were done, there were over 900 events of viruses, malware, trojans and all kinds of bad things that weren't supposed to be on my computer!
I called All PC Experts to cancel the contract and refund my money. First Jennifer said it would take 25 days to refund it. Then she said 15 days. She did not want me to go to my bank to dispute it because she'd get in trouble. She wanted to know who the legitimate company I'm dealing with is. If she needs to ask me that question, then they aren't partners. Or, she wouldn't need to ask me.
She said they'd installed software on my computer. I told them to cancel the licences then. She said I wouldn't have any network security. I thought if I did have network security, then I would not have had over 900 events that weren't supposed to be there!
Now, if All PC Experts is legitimate, they would have known who they partner with. If they're legitimate, they wouldn't be calling every couple weeks. Oh, after I paid the initial $249.99, they wanted to charge me another $299.99 for something else they said I needed and it was lifetime. Nope - I didn't take it. Jennifer argued with me over that until I finally told her I have cancer. I don't have a lot of money. All true. Somehow, I think they'll be calling me and harassing me some more.
I did go to my bank right after I hung up with them and filed to get my money back. I should have it within 7 - 10 business days. Not the 15 business days like Jennifer said.
DO NOT do business with All PC Experts!
