ACW
Auburn,#2REBUTTAL Owner of company
Tue, April 16, 2013
I have been communicating with this customer since December
23rd 2012. I still do not
know if the customer entered the wrong address on their order or if the post
office simply misdelivered the parcel as I have yet to get a full answer from
my emails to her. The parcel was initially
either misdelivered or the address given to us on the order was incorrect. Whomever received the parcel was honest enough
to put the parcel back in the mail after receiving it and it did reach us
almost a month after it was initially misdelivered. The shipping label had the exact address as
the customer gave us as I confirmed when the parcel came back. The customer was emailed on January 15th
2013
to notify of the parcel return. To which
I did not receive a reply until February 12th 2013. To which I
immediately replied on February 13th asking for confirmation on
delivery address since we obviously had the wrong address. To this email I received no reply until today
April 15th. I immediately
replied on the same day telling the customer that her account had actually been
credited 3 weeks prior since we did not hear back from them on delivery
address. The customer has obviously not
checked their paypal account as the refund was posted there 3 weeks ago. They failed to give the correct shipping
address OR USPS simply messed up the delivery, I answered all of their emails
to which I rarely received replies. Even
today when I informed the customer they had been refunded, I received no reply,
but this rip off report instead.
Customer is obviously way out of line and is not understanding we did
all we could to get them their order and since we were not able to, we refunded
them. What more can a company do?
This will be our one and only rebuttal.
ACW