- Report: #462697
Complaint Review: Allegiant Air - Las Vegas Nevada
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Allegiant Air
Las Vegas, 89140 Nevada, U.S.A.
Phone:
702-505
Web:
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ALLEGIANT TRAVEL COMPANY - Allegiant Air Bad Business Polices Overall Las Vegas Nevada
First of it takes a lot for me to file a complaint. What I speak of we have experienced over that last year. Therefore, this is an overall complaint and statement on what I feel are bad business polices and their philosophies. Not this is strictly my opinion.
Allegiant Air has many problems in dealing with consumers. All summed up they are a bait and switch operation.
Their rules are designed to lure you in to additional cost and make it extremely hard to get any reasonable customer service. Newcomers beware, the reservation system does not tell you the full price till very late in the process. The initial price is only a teaser. They nickel and dime you to death; charge you to select a seat, charge you for checked luggage, etc. You are really not saving much in most cases. In addition, if you miss a fight, no credit toward a future flight. (after loosing information on flight we called and was given incorrect info, thus missing a flight). This list goes on. But even worse they charge you extra to purchase your ticket online, then you go to the airport only to find out that they only sell tickets during certain hours that are not posted anywhere we could find them. We have experience all of the above in a negative way. I have now only had one non-problematic fight with this airline out of a number. But no more we a are though after we use this last ticket. God help us to make it through the current issue & return with our sanity.
Traveler
Orlando, Florida
U.S.A.
Allegiant Air has many problems in dealing with consumers. All summed up they are a bait and switch operation.
Their rules are designed to lure you in to additional cost and make it extremely hard to get any reasonable customer service. Newcomers beware, the reservation system does not tell you the full price till very late in the process. The initial price is only a teaser. They nickel and dime you to death; charge you to select a seat, charge you for checked luggage, etc. You are really not saving much in most cases. In addition, if you miss a fight, no credit toward a future flight. (after loosing information on flight we called and was given incorrect info, thus missing a flight). This list goes on. But even worse they charge you extra to purchase your ticket online, then you go to the airport only to find out that they only sell tickets during certain hours that are not posted anywhere we could find them. We have experience all of the above in a negative way. I have now only had one non-problematic fight with this airline out of a number. But no more we a are though after we use this last ticket. God help us to make it through the current issue & return with our sanity.
Traveler
Orlando, Florida
U.S.A.
1 Updates & Rebuttals
john
Clermont,Florida,
United States of America
I know the Feeling!
#2General Comment
Fri, April 30, 2010
I hope you continue to tell EVERYONE you meet NOT to use Allegaint!
I made reservations on line and less than 15 minutes later found out that I couldn't go at that time(purchase was over 4 weeks in advance) I called and at first was told would get refund, then I was put on hold, then he changed to no refund, only credit on future flight. I argued to get my money back and finally asked for a supervisor. I was told "We don't have any" This guy was on his own, working out of his house! I gave up and agreed to a credit and asked for a conformation number and was told "just use the one you have' Again I protested and was told not to worry.
you guessed it, today we tried to re-book and were told "We never cancelled" again, no super but I could write to the company and someone "MAY" contact me(her words"
she couldn't even give me an address to write to..
STAY AWAY FROM ALLEGAINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!
