- Report: #886115
Complaint Review: Allied Collection Services Inc - Las Vegas Nevada
Reported By:
RPThrift -
Henderson, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Allied Collection Services Inc
3080 S Durango Dr # 208 Las Vegas, 89117 Nevada, United States of America
Phone:
702-737-5506
Web:
www.acsnv.com
Categories:
Business Rating:
(0)
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Allied Collection Services, Inc Allied Collection Service Inc. ACSI, ACSNV Was Our First Collection Experience And Was a Nightmare Las Vegas, Nevada
***WARNING, THIS IS LONG-WINDED***
Let me preface this by giving a brief background of may families situation. After the birth of our son we started to receive multiple bills from different hospitals and doctors due to his numerous issues because of an inverted chromosome. Every time we received those bills my wife and I would sit down and create a specific folder for each one, pay off the small one immediately and set up reasonable payment plans for the larger ones. Needless to say we were very meticulous about making prompt payments.
On May 17, 2012 my wife received a call from Allied Collections Services Inc which she missed incidentally a man named Ronnie left a message. My wife called back immediately and spoke with a women, unnamed, who told her we had a outstanding debt and that if it was not paid immediately, same day, it would go on her credit report that next day. My wife tried to get the name of the hospital or doctor in question and phone number. ACSI would only provide the name which was Med School Associates. Fearful due to the threat of a immediately tarnished credit report my wife provided her bank routing and checking number.
When I returned home from work the evening my wife informed me of what happened and how she felt. We went through all of our records, bills and statements and were not able to find anything under Med School Associates or a intent to collect or collection notice. Our initial thought was this was a scam. Next morning I woke up and called ACSI and proceeded to ask for the same info my wife asked for. I was transferred to three different people and finally out of sheer frustration and how we were being treated I let my anger get the best of me. I cursed a man out and called him a fu$@ing Di%!.
I was completely wrong to call that man that. Though to my defense he was being purely condescending to me and was twisting my words. He even went so far as to say I called him a homosexual, which I did not, and went on to argue about what I said or did not say. All I was simply trying to do was verify a debt. The conversation ended with him of course getting the last work and hanging up on me. I had to have my wife call back and ask more than several times for the information so that we could verify the debt. She was finally able to get the Doctor who the bill was invoice under.
We knew the doctor was with UNSOM, University of Nevada School of Medicine NOT Med School Associates. We immediately called because we had record that we paid the bill on time and that it was withdrawn from our checking account. UNSOM informed us that it was an error in their system and that the account was closed out and that we did not owe anything more. They were kind enough to call ACSI and deal with them directly after I told them how we were treated.
Luckily for us we were not charged anything because we dealt with it immediately with the assistance of UNSOM. I believe that ACSI violated the FDCPA by threatening my wife and also not providing us with proof of the debt. We never received a notice of intent or a collection notice. Additionally ACSI's debt was off by 37 cents which lead to more confusion.
I have traversed the internet and have found numerous consumer encounters with ACSI all of which have been terrifyingly horrible experiences. They treat people with disdain and contempt. The are condescendingly rude and lack empathy. They're conversational and problem solving skills are grade school. They illicit severe distress, frustration and anger because they won't listen and answer questions honestly.
If you are unfortunate enough to come across them to no avail please do everything you can to get an attorney involved as ACSI will provide no resolution. Good luck!
Let me preface this by giving a brief background of may families situation. After the birth of our son we started to receive multiple bills from different hospitals and doctors due to his numerous issues because of an inverted chromosome. Every time we received those bills my wife and I would sit down and create a specific folder for each one, pay off the small one immediately and set up reasonable payment plans for the larger ones. Needless to say we were very meticulous about making prompt payments.
On May 17, 2012 my wife received a call from Allied Collections Services Inc which she missed incidentally a man named Ronnie left a message. My wife called back immediately and spoke with a women, unnamed, who told her we had a outstanding debt and that if it was not paid immediately, same day, it would go on her credit report that next day. My wife tried to get the name of the hospital or doctor in question and phone number. ACSI would only provide the name which was Med School Associates. Fearful due to the threat of a immediately tarnished credit report my wife provided her bank routing and checking number.
When I returned home from work the evening my wife informed me of what happened and how she felt. We went through all of our records, bills and statements and were not able to find anything under Med School Associates or a intent to collect or collection notice. Our initial thought was this was a scam. Next morning I woke up and called ACSI and proceeded to ask for the same info my wife asked for. I was transferred to three different people and finally out of sheer frustration and how we were being treated I let my anger get the best of me. I cursed a man out and called him a fu$@ing Di%!.
I was completely wrong to call that man that. Though to my defense he was being purely condescending to me and was twisting my words. He even went so far as to say I called him a homosexual, which I did not, and went on to argue about what I said or did not say. All I was simply trying to do was verify a debt. The conversation ended with him of course getting the last work and hanging up on me. I had to have my wife call back and ask more than several times for the information so that we could verify the debt. She was finally able to get the Doctor who the bill was invoice under.
We knew the doctor was with UNSOM, University of Nevada School of Medicine NOT Med School Associates. We immediately called because we had record that we paid the bill on time and that it was withdrawn from our checking account. UNSOM informed us that it was an error in their system and that the account was closed out and that we did not owe anything more. They were kind enough to call ACSI and deal with them directly after I told them how we were treated.
Luckily for us we were not charged anything because we dealt with it immediately with the assistance of UNSOM. I believe that ACSI violated the FDCPA by threatening my wife and also not providing us with proof of the debt. We never received a notice of intent or a collection notice. Additionally ACSI's debt was off by 37 cents which lead to more confusion.
I have traversed the internet and have found numerous consumer encounters with ACSI all of which have been terrifyingly horrible experiences. They treat people with disdain and contempt. The are condescendingly rude and lack empathy. They're conversational and problem solving skills are grade school. They illicit severe distress, frustration and anger because they won't listen and answer questions honestly.
If you are unfortunate enough to come across them to no avail please do everything you can to get an attorney involved as ACSI will provide no resolution. Good luck!
3 Updates & Rebuttals
RPThrift
Henderson,Nevada,
United States of America
Reply
#2Author of original report
Wed, May 23, 2012
Thank you for your advice. It was my wife's first time and they scared into it though I would not have provided that info either or taken their BS. We have closed out the account.
I think the worst thing is just the lack of humanity these people have. Luckily the hospital cared enough to fight for us and take care of the mistake. Some aren't as fortunate!
Markus
Quarryville,Pennsylvania,
U.S.A.
Use the Statute of Limiations state laws to protect you
#3Consumer Comment
Tue, May 22, 2012
Collection agencies don't want you to know about collection laws...
... One law protects those in debt from nasty debt collectors who harass. It's called the Statute of Limitations, and it's different for each state:
http://www.fetch123.com/amazing/how-to-use-the-statute-of-limitations-to-keep-debt-collectors-off-your-back
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Do you realize how stupid that was???
#4Consumer Comment
Tue, May 22, 2012
You NEVER give your financial information to anyone over the phone!!
That's just plain stupid!!
Now, your information is out there and you can get cleaned out completely and there will be nothing you can do about it.
Close that account immediately, take out your balance in CASH and open a new account with that cash at a different bank.
I cannot believe how gullible people can be even in this day and age with a scam around every corner.
Educate yourself on what debt collectors can and cannot do, and how you should handle things in the future.
