- Report: #51024
Complaint Review: Alltel - Johnson City Tennessee
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Alltel
N Roan St, Johnson City, Tn 37601 Johnson City, 37301 Tennessee, U.S.A.
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Alltel contracts To Plans That Are False ripoff cheated employees and screwed the customers even more Johnson City Tennessee
I work for one of the best companies in the cellular business. So I knew much about the plans. However, I went to the local retail store to see about getting a phone and I have good credit with Alltel even though I hadn't worked for my company long enough to get one of their phones.
I needed a nation plan since I do a lot of traveling.The sales rep said that I could get Total Freedom 600 with 3500 nights and weekends. Okay, I said.
Then , When I started traveling and made calls, I wasn't told that when i'm out of my home calling area that if I call nights or weekends, the minutes of use will roll off my daytime minutes, not nights and weekends.
I specifically told the rep that I only travel on the weekends. Well, my first month's bill was $800.00 but $600.00 of it was because they charged me for every call that I made, as if I didn't have a plan.
Then , I went to the local retail store to find the rep who gave me the plan but subsequently, he was fired. How ironic?
Be careful because Alltel is the only company who's Nation plans come off daytime minutes when you are out of the calling area, whether it a call at night or on the weekends. Before going to any cellualr company, read the fine print.
Melissa
Johnson City, Tennessee
U.S.A.
I needed a nation plan since I do a lot of traveling.The sales rep said that I could get Total Freedom 600 with 3500 nights and weekends. Okay, I said.
Then , When I started traveling and made calls, I wasn't told that when i'm out of my home calling area that if I call nights or weekends, the minutes of use will roll off my daytime minutes, not nights and weekends.
I specifically told the rep that I only travel on the weekends. Well, my first month's bill was $800.00 but $600.00 of it was because they charged me for every call that I made, as if I didn't have a plan.
Then , I went to the local retail store to find the rep who gave me the plan but subsequently, he was fired. How ironic?
Be careful because Alltel is the only company who's Nation plans come off daytime minutes when you are out of the calling area, whether it a call at night or on the weekends. Before going to any cellualr company, read the fine print.
Melissa
Johnson City, Tennessee
U.S.A.
4 Updates & Rebuttals
Melissa
Johnson City,Tennessee,
U.S.A.
Cingular is a great company
#2UPDATE Employee
Sun, March 30, 2003
Cingular Wireless is a very honest company. Number one , a cell phone is a luxury, not a neccesity but some make it that way. People tend to believe that everything is free and will do anything to get out of paying for their bills. Cingular is also the only cell company who depreciates the contract fees. In other words, you don't have to pay 200.00 if you have four months left on the contract, just 40.00 and so on. People need to realize that everything is computerized and stuff happens to make errors in the databases and systems. People need to read the fine print about everything. At Cingular, no one's service is guaranteed unless you pay your bill!! That's the bottom line. You aer responsible for reconnect fees and so forth because the company had to turn the phones off for a reason.
Melissa
Johnson City,Tennessee,
U.S.A.
Cingular is a great company
#3UPDATE Employee
Sun, March 30, 2003
Cingular Wireless is a very honest company. Number one , a cell phone is a luxury, not a neccesity but some make it that way. People tend to believe that everything is free and will do anything to get out of paying for their bills. Cingular is also the only cell company who depreciates the contract fees. In other words, you don't have to pay 200.00 if you have four months left on the contract, just 40.00 and so on. People need to realize that everything is computerized and stuff happens to make errors in the databases and systems. People need to read the fine print about everything. At Cingular, no one's service is guaranteed unless you pay your bill!! That's the bottom line. You aer responsible for reconnect fees and so forth because the company had to turn the phones off for a reason.
Melissa
Johnson City,Tennessee,
U.S.A.
Cingular is a great company
#4UPDATE Employee
Sun, March 30, 2003
Cingular Wireless is a very honest company. Number one , a cell phone is a luxury, not a neccesity but some make it that way. People tend to believe that everything is free and will do anything to get out of paying for their bills. Cingular is also the only cell company who depreciates the contract fees. In other words, you don't have to pay 200.00 if you have four months left on the contract, just 40.00 and so on. People need to realize that everything is computerized and stuff happens to make errors in the databases and systems. People need to read the fine print about everything. At Cingular, no one's service is guaranteed unless you pay your bill!! That's the bottom line. You aer responsible for reconnect fees and so forth because the company had to turn the phones off for a reason.
Melissa
Johnson City,Tennessee,
U.S.A.
Cingular is a great company
#5UPDATE Employee
Sun, March 30, 2003
Cingular Wireless is a very honest company. Number one , a cell phone is a luxury, not a neccesity but some make it that way. People tend to believe that everything is free and will do anything to get out of paying for their bills. Cingular is also the only cell company who depreciates the contract fees. In other words, you don't have to pay 200.00 if you have four months left on the contract, just 40.00 and so on. People need to realize that everything is computerized and stuff happens to make errors in the databases and systems. People need to read the fine print about everything. At Cingular, no one's service is guaranteed unless you pay your bill!! That's the bottom line. You aer responsible for reconnect fees and so forth because the company had to turn the phones off for a reason.
