CR123
Lewisville,#2UPDATE EX-employee responds
Tue, April 10, 2012
Hi Brett,
I came across this page while doing a Google research for All Time Print information for my resume. First off, I would like to say how sorry I am that All Time Print has not resolved your issues. I am an ex-employee and I would like to say that once your order is taken, it's out of the employee's hands. The job is then sent to the production plant in China, and the customer's order is shipped direct, or repackaged in the US office before shipping to the customer. If there are any problems with your order it is up to the owner, who lives in China, whether the orders are reprinted or discounted.
The orders seem to be hit or miss. The products with issues will only be fixed if the owner can still cut a profit. If money will be lost on the order in order to make things right, chances are the issue won't be corrected. It seemed to be a daily occurrence to have an upset customer, and as much as I tried to help them, I could never resolve the issue.
Employees of All Time Print are encouraged to lie and fool the customers. We are not given any information on order statuses, and when we do get them it's at the cost of time. Since there is a big time difference between here and China, answers take a minimum of one day to receive. If the request is looked over, then the answer is given in two days. Not only do we perform "customer service," we are also in charge of customer support and sales. All Time Print has a max of 2-3 employees. If that invoice or proof took awhile to receive, it's because there is only 1 person working for you.
I am an ex-employee because lying to customers and playing the role of supervisor for the "sister" company while using a different name, is not in my nature. I like to help people the way customer service should be. I quit All Time Print in early August 2011, and am now working at a printing company with values listed on their website that include Honesty and Respect. I hope you decide against All Time Print in the future for your loyalty card needs.
I would suggest printingforless.com for future printing. I have ordered plastic cards from them before for something personal, and their customer service is great. Plus, they're in the USA. By the way, the "sister" company I mentioned before is Plastic Card Monster. If you hate All Time Print, Plastic Card Monster is the exact same company with different prices.
Brett, I wish you well with your business and I hope you are able to regain and grow your customer base. Again, I am sorry you had to have this bad experience. I wish you luck!
Lori Flores