Complaint Review: Alpine Payment Systems - Internet Internet

1.  Alpine Systems telemarketers pretend familiarity in order to circumvent normal and usual business appointment making etiquette.  Using an emergency service line and reaching an on-call serviceman, their telemarketers assume as their owner did above that they are reaching the "owner of the business."

2.  Alpine Systems required the Better Business Bureau to become involved to resolve 28 of 31 complaints to the BBB.  This is 90%.  Consumers do not contact the BBB first, but only after having failed to resolve their complaints with the merchant.

3.  Alpine Systems refused BBB mediation in 3 of 31 complaints.  These complaints are "closed" but not resolved.  This is the remaining 10% of complaints.

4.  Alpine Systems, a business who will ask you for complete access to your checking account, was given a "C" rating by the Better Business Bureau on a scale of A+ to F.  Is this who you want writing themselves checks on your checking account?

1.  Alpine Systems pretends familiarity in order to circumvent normal and usual business etiquette.
2.  Alpine Systems required the Better Business Bureau to become involved to resolve 28 of 31 complaints.  This is 90%.  
3.  Alpine Systems refused BBB mediation in 3 of 31 complaints.  These complaints are "closed" but not resolved.  This is the remaining 10% of complaints.
4.  Alpine Systems, a business who will ask you for complete access to your checking account, was given a "C" rating by the Better Business Bureau on a scale of A+ to F.  Is this who you want writing themselves checks on your checking account?  -- Not me.

We first would like to apologize if our sales office contacted you while you were away from your business. With the nature of our business, we find that outbound calls to business owners prove to be an excellent way to engage potential clients. It was not our intent to bother you while you were eating your dinner. As you were not interested in our services you simply could have stated that and ended the call.

The questions that you were being asked are in direct relationship to our industry of merchant processing. Our sales rep was simply attempting to discuss your current program to see if there was a chance that our services could assist you with savings over what you currently pay. Again, at any time you could have simply stated that you would not be interested and ended the call.

Each of our employees goes through an extensive background check as we deal with sensitive personal information on a daily basis. That being said, I would like to ask how you would have reacted given someone asks you the same question in regards to being paroled. I can speak for myself and I probably would have been quite offended at the insinuation you made, however, our employee brushed it off and continued to try and see if there was a way to discuss your processing in hopes of saving you on your monthly processing fees.

It is no lie, nor is our company trying to hide the 31 total closed complaints with the BBB. With thousands of active accounts currently processing their credit cards through our business, 31 formal complaints, again all resolved and closed really is a small number in retrospect.

Finally, I want to thank you for bringing these points to our attention. Every opportunity to hear feedback from potential clients is accepted openly. We appreciate you taking the time to inform us of the areas that we can improve on. We do ask that you contact us and requested to be removed from our call list as you obviously are not interested in working with our company and probably do not want to receive more calls during your dinner.

 
Thank you again,