- Report: #1293063
Complaint Review: Amani Cuisine - Las Vegas Nevada
Reported By:
Unhappy Customer -
Las Vegas, Nevada, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Amani Cuisine
5150 Spring Mountain Rd Las Vegas, 89146 Nevada, USA
Web:
http://www.amanicuisine.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Amani Cuisine Facebook URL: facebook.com/Amani-Cuisine-871730886237146/info/?tab=overview Bad Experience, and improper Food Las Vegas Nevada
Business: Amani Cuisine
Location of Occurrence: 5150 Spring Mountain Rd; Las Vegas, NV 89146
Date of Occurrence: Mar 06, 2016
Website: http://www.amanicuisine.com/
Facebook: https://www.facebook.com/Amani-Cuisine-871730886237146/
Phone: (909) 997-9255
This review refers to the catering event held by Amani Cuisine in Las Vegas NV on Sunday March 6th , as part of the USA Sevens rugby festivities. I was hesitant to go given my friends experiences at similar events, but decided to go along with an open mind (and an empty stomach) . It turns out, attending this event had to have been the low-light of the weekend, for the following:
*Inflated price point: The food served was completely undeserving of the price tag. Amateur cooking at an EXORBITANT price---$25 for a small “mound” of ugali, a few pieces of goat meat, and sukuma wiki was nothing short of robbery. It was really really hard not to feel swindled. Not only was the price of the food inflated, the quality was also severely wanting---limp leathery pieces of unchewable goat meat in watery stew, what should have been listed as whole sukuma leaves (did anyone slice them pre-cooking??), and ugali that tasted like it was half cooked in some spots. (Hey, at least it was piping hot! )
The ambience was also terrible (I sat at the bar, on a swivel office chair, while attempting to eat off a counter ), the bathrooms were unsanitary, and the “dining/serving” area –if you can call it that---too dark. Amani may choose to blame the ambience on the dungeon hired to host the event, but when your brand is on the line, you MUST take responsibility for ensuring that all the pieces that form a part of a pleasurable dining experience come together seamlessly.
A room with a few tables, chairs (at table-level), proper lighting, music that was a little more muted, while not much, would have sufficed.
We couldn’t leave fast enough.
I fail to comprehend how someone in the food business, who seems to have a decent online front, would let their brand rest on the laurels of such mediocrity. This was amateur hour at its finest. We (Kenyans) always want to support Kenyan business in the diaspora—in fact, we are often castigated when we opt out of doing so. But when we are constantly hit in the face with such lackluster service, we have no other option but to continue to forfeit those Kenyan brands that continually disappoint us. And, when we refuse to speak up about it, we are not only creating a cycle of self-perpetuating culinary (or otherwise) disasters, we are encouraging it.
Amani Cuisine, you can do better—I am hoping you WILL do better.
Sincerely,
Disappointed Kenyan.
1 Updates & Rebuttals
Amani cuisine
California,USA
Unhappy customer (Kenyan)
#2REBUTTAL Owner of company
Wed, March 16, 2016
It would be easier to request a refund on site since you were there physically but you chose to be anonymous online and post hash words. We also requested you on Facebook to resolve this but you chose to create a fake page with an alias name and never replied to our compensation messages, it's obvious the intent is to cause maximum damage online to our brand because this happened in your presence but you are asking for refunds online while annonimous. We will be glad to refund you anytime. Right now you sound like a jealous competitor hiding online. We are not perfect and improve services with these negative reviews. This is very unnecessary and maliciously done. CAll or text 909 (((redacted))) for full refund in good faith. If you stay annonimous, it's obvious what your intention is. Thanks
