- Report: #1088164
Complaint Review: Amazon A-Z Claims - Select State/Province
Reported By:
robertjbaerga -
Fort Walton Beach , Florida,
Submitted:
Updated:
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Author Not Confirmed
Why?
Amazon A-Z Claims
Select State/Province, USA
Web:
www.amazon.com
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Amazon A-Z Claims Bobbili Vipul Account Specialist A-Z claims ignores seller responces and sides with buyers dispite documentation. Florida
Report Attachments
A buyer requested a return, received a prepaid stamp and postage, while at the same time he filed a claim and received a refund without sending the product back. A-Z claims somehow missed that I did in fact respond to the A-Z Claim by Phone and via amazons messaging system. I have proof attached that Amazon A-Z Claim failed to document my response. Because of this the buyer stole my product and a prepaid stamp with the assistance of amazon. Within Hours of the A-Z Claim you will see in my records that I contacted Amazon and Contacted the buyer as told. You will see that A-Z claim did not document my response and issued a refund without my approval.
Order #: 111-0032776-4047460
ASIN:B00DYDKB8G
2 Updates & Rebuttals
Vicki S
Port Orange,Florida,
Amazon A-Z ripped me off!!
#2General Comment
Thu, January 16, 2014
The exact same thing is happening to me! I sold a "Brand New Sealed in the Box" item. The buyer bought it & than asked Amazon for a refund stating it had Major glitches & didn't work! We responded with in 1 day 19 hours & asked the buyer what were the glitches since my husband knows these products inside & out! Also this is a Brand New one!! Well, NO RESPONSE from the buyer! I wrote him 3 times, Amazon ignored my responses & than said I didn't have to do anything that Case Closed. So I thought ok, I guess he changed his mind or whatever, but than all of a sudden Amazon takes $240 out of my bank without my permission or anything! I called several times, I emailed many times & they just email me saying "Case Closed"! Well, I don't have my product back & they took the money back! N ow I am out everything!! What can I do about this???? Oh, and they said I never responded to an email, NOT TRUE!!!!
robertjb
Fort Walton Beach ,Florida,
Amazon A-Z Claims Amended Final Decision
#3Author of original report
Mon, September 30, 2013
The above A-Z claim [Case 115899481] had been made against me and was found in favor of the buyer because of a mistake in recognizing my response causing the details of the agreement between the buyer and I to be hidden.
Amazon finally recognized this mistake on 9/29/13; after continuing to call amazon's a-z claims and having them file a report on my behalf to the seller guarantee department; and revealed that the product was sent as described, the buyer and I discovered the images were not present at the time of sale therefore we both agreed on a simple return, and that I did in fact respond to the claim.
A-Z claims amended their decision in favor of the buyer and credited my account.
[Case 115899481] A-Z claim
order number 111-0032776-4047460
