- Report: #1305831
Complaint Review: amazon prime -
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amazon prime
USA
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I ordered an expensive grill on Amazon as a gift for a 50th birthday. I selected the gift option box (there was no gift wrapping option) but by selecting the gift option box, it assured me my item would be shipped in a concealed box. I even went out of my way to contact Amazon customer service (which takes forever and is annoying in and of itself) to ensure that my item would be shipped in a concealed box. I got an answer saying, "Yes, of course it will. Nothing to be concerned about". So, I had it in writing two times from Amazon that my gift item would be in a concealed box. I went out of my way to ensure this b/c it was important obviously.
Well it was delivered in the Weber grill box directly to the home of the recipient. This was supposed to be a huge surprise which is completely ruined now by their incompetency. I have no gift to give now and the entire thing is ruined. Amazon got back to me, which seemed to be automated apologies and offered a goodwill refund of $60 - incredibly insulting. They then tell me I should have selected the gift wrap option - insinuating this was my fault. I am in shock by their incompetency and utter lack of compassion for ruining this. Plus the nerve to tell me it was my fault when there was never a gift wrap option, like I am some idiot. I will never order from them again. My entire family just cancelled our prime memberships. I'm just in shock that they don't even care that I am stuck without a gift, they told me twice in writing that it would be fine. They have caused me so much stress over this.
3 Updates & Rebuttals
Robert
Irvine,California,
USA
Busted...
#2Consumer Comment
Tue, May 17, 2016
You are aware that when you post on this site as the same account as the original poster you get identified as the Author.
So while I give you an A for effort in trying to make yourself sound like some different person, you unfortunately get an F in execution. Where not only does it bring this "update" into question but now the original post.
amazon shady company now
#3Author of original report
Tue, May 17, 2016
I would like to share my experience about Amazon. Have been an online buyer for few years. I have purchased small to large electronic goods from Amazon and had confidence in them. But my recent experience had been bitter which prompted me to cancel all open orders with Amazon. (1) Pathetic shipping process - no time commitment, respect for customer's time, courier person fooling around. (2) Horrible customer service.
(a) I am enquiring about a cashback with complete order details while customer service person is giving resolution for another order cancellation status.
(b) They want me to provide bank statement to investigate whether I have received cash back or not but won't provide the cashback amount and transaction reference # so I can check my account statement or call bank.
(c) I am asking for an escalation contact and here is the response "We can't escalate this issue to our billing team until unless you provide the bank statement. That's why we are asking you for bank statement. I apologize for the inconvenience caused. I request you to please provide us the bank statement. I'm sorry, but we can't offer any additional insight or action on this matter unless you provide us the bank statement." So now this is a dead end with Amazon, no escalation point beyond regular customer service.
(d) Estimated shipment was showing two weeks from order date, but when I wrote an email after a week they arranged shipment on the same day. Who has the time to regularly check and follow up with customer service to get products delivered btw. It was a cooler which I needed urgently, two weeks for shipment??? I think this is 3/4 years back condition.
(e) I had cancelled order but refund was never initiated, almost 7K. I had to check, follow up, after which Amazon initiated the refund process. Long story short, although Amazon is a big brand, you cannot blindly rely on them. Your experience dealing with Amazon somewhere down the line will be frustrating. I have stopped buying from Amazon. In general shipping/receiving delivery is a pain for online orders especially if you are the only person to receive the delivery.
Robert
Irvine,California,
USA
Drama Queen...
#4Consumer Comment
Mon, May 16, 2016
Wow, if they gave a Drama Queen award on this site you would be one of the finalist.
First off, yes it is a bummer that the gift arrived in it's original box. But seriously you now have no gift to give? Your kidding right?
So we are to now figure that because it arrived in it's original box the recipient or yourself is so upset that the surprise was ruined that one of you is returning it because you or them don't want to be reminded of this horrible experience again. Is that really what you are saying here? Because if it is that says a lot more about you or them than it does about Amazon, and what it says is NOT good.
If you say anything like "Well I wasn't there to see them open it" again says a lot of things about you and the real reasons you gave them the gift. Where again..what it says is NOT good.
As for their credit. Depending on how much the grill actually was that may or may not be a significant amount, and actually more than enough to get a decent present so you can "save face".
